Experience Inc. Jobs

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Branch Coordinator position!

Here is some of what you’ll do…

POSITION SUMMARY:Under the general direction of the Managing Director - Pacific Region , the Branch Coordinator accomplishes the departmental goals by developing parts sales and service opportunities with new customers, as well as maximizing sales with existing customers. The Branch Coordinator also ensures the successful daily operations of the branch.

Responsibilities

ESSENTIAL FUNCTIONS:

• Ensures successful operations of daily branch responsibilities by daily review of all time cards and service reports. Reviews work-in-progress (WIP) daily and reviews work orders prior to closing.

• Maintains records by recording problems and corrective actions planned, completing service reports, and completing SIMS.

• Assists with managing costs by identifying work orders that are higher than the estimated/quoted cost and reviewing the work schedule to update WIP priorities, segments, parts deliveries, and completion deadlines.

• Implements method of payment by identifying credit status and obtaining approval for credit, if necessary.

• Inputs data to computer by compiling and sorting information, establishing entry priorities and completing input.

• Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.

• Assists with the preparation of machinery service by answering phones, receiving facsimiles, and filing.

• Maintains technicians’ payroll information by ensuring technicians’ repair description is correctly captured.

• Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval, if needed, collecting payment for cash jobs, and making copies for files.

• Prepares vendor statements for approval by reviewing and researching unpaid invoices, requesting for copies of outstanding invoices from vendors.

• Prepares invoices for payment by verifying amounts, selecting account numbers, and making copies for files.

• Maintains quality service by following organization standards.

• Maintains technical knowledge by attending educational workshops and reviewing publications.

• Explains terms and conditions of the rental to the customer.

• Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.

• Is knowledgeable of Hawthorne Rent It Service equipment.

• Contributes to team effort by accomplishing related results, as needed.

• Completes all other duties assigned by the General Manager Pacific Region.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a high school diploma or equivalent.

• Must have a valid Drivers License with a good driving record.

• Must have PC skills.

• Must have the ability to multitask and establish priorities.

• Must have the ability to maintain the organization in a changing environment.

• Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

• Must have excellent verbal and written communication skills and proper business etiquette.

• Must have an excellent customer service aptitude.

  PHYSICAL DEMANDS:

• Walking: Moves about on foot, often through uneven terrain and up and down stairs.

• Handling: Seizes, helps, or works with hands.

• Lifting: Raises or lowers miscellaneous paperwork.

• Reaching: Extends hands and arms in any direction.

• Stooping: Bends body downward and forward by bending at knees or waist.

• Standing: Remains in standing position if required to perform various functions of the job.

• Vision: Reads computer and paperwork.

• Climbing: In and out of equipment.

• Talking: Communicates by phone and in person.

• Sitting: Sits at desk for extended periods.

  ENVIRONMENTAL:

• Noise: Works in conditions with constant or intermittent noise.

• Temp/Weather: Works in an office environment, with occasional shop requirements.

  Here’s what we Offer…

• Competitive Compensation

• A great work environment and culture

• Career growth and advancement opportunities

• Training

• Medical, Dental and Vision plans

• Medical Video Appointments available

• Health Savings Account available

• Paid Time Off (PTO) Pay

• 401(k) Plan + Company Matching

• Health and Dependent Care Flexible Spending Accounts

• Life & Accident Insurance

• Employee Assistance Programs

• Legal Plan

• Travel Assistance Plan

• Wellness Programs

• Referral Bonus Program

• Longevity Bonus Program

• Recognition Programs and much more

• Hawthorne CAT discounts

• Boot Reimbursement

• Tuition Reimbursement

• Company-Supplied Uniforms

• Advanced Technical Training

  Interested in joining the Hawthorne team? Check out our current available positions at:

  www.hawthornecat.com/careers

  ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

  Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

  Hawthorne Cat® Participates in E-Verify.

Job ID2024-3013

LocationGU-Tamuning

CategoryManagement

TypeRegular Full-Time

Location : NameHawthorne - Guam