Job Information
JPMorgan Chase Technology Support Lead - Premier Client Service Management in Tampa, Florida
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Payments Technology group, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. You will be the face of Payments Technology to the large corporate clients with client communication, technical relationship management, and delivering Root Cause Analysis as large components of this role. You will drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Regularly provides technical guidance and direction to support the business and its technical teams
Provide technical support for customers post-sales processes and provide developers with customers' feedback
Report on multiple product performances using service level agreements as basis
Analyze customers' needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
Execute policies and procedures that ensure operational stability and availability
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Solid technical background with hands on experience in digital technologies
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to translate technical aspects to non-technical audiences
Strong follow up skills for tracking and remediation of identified actions
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Grafana, Geneos and Splunk and the data analysis of the outputs
Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin
Intermediate knowledge and use of PowerPoint for client facing presentations
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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