Centene Corporation Supervisor, Operations in Tampa, Florida
The Supervisor Operations provides direct supervision to entry and/or processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Develops policies and procedures to improve efficiencies and to support new contracts or programs. Interfaces with internal staff at all levels, field personnel, staff from other contractors and customers. Creates and monitors reports as required for process control and production effectiveness. Completes special projects as required.
Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement.
Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary.
Responds to customer inquiries and tracks issues for possible process improvement.
Represents department with efforts to promote relationships, improve processes and secure goals.
Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements.
Performs quality control work and provides feedback and coaching to staff.
Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling).
Handles escalated telephone calls.
Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives.
Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts.
Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction.
Bachelor’s degree or equivalent work experience. Minimum two years direct supervisory experience including hiring and firing authority for minimum of ten associates. Two years experience in healthcare (government healthcare delivery preferred) or production environment requiredGovernment Security/Clearance/Citizenship Requirements: May require US citizenship and current security clearance Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. TITLE: Supervisor, Operations LOCATION: Tampa, Florida REQNUMBER: 1229096 COMPANY: Administrative & Operations support POSITION TYPE: Both
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