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Citigroup HRSS Talent Acquisition Operations Onboarding Business Analyst, C12/ AVP in Tampa in Tampa, Florida

The Onboarding Senior Business Analyst is an intermediate-level position responsible for liaising between operations and technology to translate Onboarding business process changes/enhancements in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to improve the user experience, streamline the business process and meet regulatory and compliance requirements.


  • Work closely with Onboarding GPO and regional Talent Acquisition Operations teams to identify opportunities to enhance the Onboarding business process in Workday

  • Partner with technology to develop solutions for Onboarding issues

  • Provide insights as a SME for Onboarding in collaboration with other business partners and GPO groups where business processes overlap

  • Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps

  • Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards

  • Maintain and update Onboarding process workflows and Standard Operating Procedures and review with GPO and GPL at a defined interval to ensure information is up to date

  • Partner closely with stakeholders at various level of the organization and across functional groups to identify opportunities for improvement, define and document business/functional requirements, review technical design, execute user acceptance testing, and rollout/communicate/train upon implementation

  • Liaise with regional leaders and SMEs to develop Workday change requirements

  • Generate and compile reports based on findings, including probable causes and potential solutions to systems issues

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Filter, prioritize and validate potentially complex material from multiple sources and perform other duties and functions as assigned


  • 5-8 years of experience in business analysis or systems analysis

  • Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques

  • Proven interpersonal, diplomatic and influencing skills

  • Consistently demonstrate clear and concise written and verbal communication

  • Expertise with Workday functionality a significant advantage   

  • Fluent English


  • Bachelor's degree/University degree or equivalent experience

Job Family Group:


Job Family:

Business Analysis / Client Services

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.