Job Information
Bern's Steak House Host - Haven in Tampa, Florida
Job Summary
Haven's (https://haventampa.com) host team strives to ensure that our patrons have a memorable evening by helping them to their tables with a friendly and professional greeting. From providing compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very high volume restaurant atmosphere.
Responsibilities and Duties
Handle high volume seating organization and needs in a professional, guest focused manner
Answer all incoming phone calls within a specific time period
Input accurate reservations and special requests into digital reservation system
Answer customer inquiries regarding history, policies and procedures
Communicate messages and special request to management in a precise and clear way
Help to clear and reset tables to seat guests in a timely fashion
Qualifications and Skills
Must work well with others with a friendly but professional work ethic
Ability to balance timeliness and accuracy under pressure
Ability to listen and communicate clearly while maintaining proper confidentiality
Proper phone etiquette.
Benefits and Perks
Immediate
Closed Most Sundays and Mondays 2024
Closed Holidays 2024
New Year’s Day
Gasparilla Invasion
Easter Sunday
Mother’s Day
Memorial Day
Father’s Day
Labor Day
Thanksgiving Day
Christmas Day
Holiday Bonus Shift Pay for Christmas Eve
Custom Supplemental Insurance Coverages Through AFLAC
Life Insurance Policy (10-, 20-, & 30-year terms)
Short Term Disability Income Insurance
Accident Advantage On/Off Job Insurance
Cancer Protection Insurance
Critical Care Protection Insurance
Hospital Choice Insurance
Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
Family First Discounts
20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests
20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
10% off total purchase at Bern’s Fine Wines & Spirits retail store
20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee
20% off Spa Services at Spa Evangeline for employee
20% off Epicurean Theatre classes per online purchase
Marriott Friends and Family Discount for hotel accommodations
Complimentary Family Meal per shift
Free, Secure, Covered Parking
90-Days
Custom Packaging Health Plan Options with Tenured Based Employer Contribution
Health
Dental
Vision
Internal Career Growth Opportunities
1-Year
Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
401K Employer Match of 25% Up to the First 6%
100% Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials
The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.
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