Experience Inc. Jobs

The Head of Custody Billing Production is accountable for management of complex/critical professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong controls discipline is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget, and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Responsible for supporting the management of Invoice Production for Custody Client Billing.

• Support a wide range of external clients.

• Accountable for management of a complex / critical / large professional disciplinary area and operational function

• Involved in short-to medium-term planning of actions and resources, and exercises control over resources, budget, and planning.

• The individual will have a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function.

• Liaise with multiple teams and departments on varying matters.

• Leads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level.

• Serve as an analytical and/or procedural expert representing an operations unit or team on cross functional processes or project deliverables.

• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processes.

• Leads innovative solutions and cost savings opportunities; builds effective relationships with clients; facilitates, influences, and enables change.

• Strong analytical skills to filter, prioritize and validate potentially complex material from multiple sources.

• Accountable for integrity of process, operations, and end results.

• Implement and manage a successful risk/control environment.

• Keep abreast of Citi's operational processes and best practices in business strategy.

• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.

• Utilizes exceptional communication and interpersonal skills to build effective relationships and influences and negotiates, often at senior levels (across functions)

• Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)

• Acknowledge Citi’s principles and values of organizational culture and applying them in everyday work activities.

• Any other duties as required to meet business needs.

• Manage department related projects cascaded down from the business, ensuring collaboration across teams, talent retention and controlled updates/implementations in the face of change.

• Analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience

• Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products.

• People Managers are expected to demonstrate exceptional management skills.

• Advanced interpersonal resolution skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Operations - Transaction Services

Job Family:

Reconciliation and Proofing

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 18, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.