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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Employee Relations Advisor (Mid-Level) , you will work collaboratively with key collaborators throughout USAA to provide support and consultation on a wide range of issues including performance management, workplace disputes, conflict resolution, and workplace accommodations. Applies understanding of corporate policies and employment law matters. Serves as a consultant to leaders and employees for resolution of employee relations issues consistent with policies, procedures, and state and federal laws. Consistently demonstrates the ability to provide objective perspectives and exercise sound judgement and discretion in handling confidential information and situations. Liaison between employees, health services, and business leaders to lead the facilitation of employees return-to-work efforts and coordination of employee work restrictions and accommodations. Engages regularly in the interactive process with employees.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL .

Relocation assistance is not available for this position.

What you'll do:

• Consults with leaders and employees by providing guidance, oversight, and coaching on employee relations practices, policies, and processes in moderately complex situations under limited supervision.

• Applies proficient functional knowledge to provide solutions and advise on employee relations strategies and risks including, but not limited, to employee separations, conflict resolution, disciplinary actions, job accommodations, and temporary assignments.

• Leverages relationships with employees, leaders, partners, and vendors to manage Employee Relations cases to meet compliance requirements and mitigate risk in accordance with the applicable federal, state, and local laws under direct supervision.

• Coordinates effectively with employees, leaders, partners, and vendors when managing accommodation cases to meet compliance requirements and mitigate risk.

• Assists in creating training content and facilitates training programs to include Employee Relation program, policy, and process updates for leaders and other partners based on audience needs.

• Leverages reporting metrics/analytics to ensure compliance, monitor trends, and proactively address issues with organization leaders and other partners. Provides reports as requested.

• Facilitates the interactive process required to implement accommodations and enable the return-to-work; stay at work process.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant work experience in Employee Relations or Human Resources, to include proficient functional knowledge of relevant policies and employment laws.

• Proficient knowledge of HIPAA, EEO, Title VII, ADA, ADEA, Equal Pay, OFCCP, DOL and other fair employment regulatory compliance requirements and laws.

• Proficient knowledge of HR/Employee investigation processes.

• Proficient knowledge of all privacy policies and regulations for handling confidential and sensitive information.

• Strong written and verbal communication skills when coaching leaders at all levels, guiding employees at all levels by building and maintaining relationships, ability to de-escalate and resolve highly emotional and sensitive issues and communicating material on Employee Relations related topics to a variety of audiences.

• Developing experience with data management, reporting, and analysis.

• Knowledge of federal laws, rules, and regulations to include: Civil Rights Act 1964 - EEOC, Office of Federal Contract Compliance Programs - DOL, National Labor Relations Act - NLRB, Americans with Disabilities Act - EEOC, Family Medical Leave ACT (FMLA); Genetic Information Non-Discrimination Act (GINE); Uniformed Services Employment & Reemployment Rights Act (USERRA; and Misc. State and/or Local municipal leave laws.

What sets you apart:

• People leader experience (directing a team, writing performance reviews, performance management, etc).

• Advanced knowledge of all USAA employee privacy policies and regulations for handling confidential and sensitive information.

• Exceptional written and verbal communication skills when coaching leaders on internal policies and procedures.

• Human Resource Professional Designation (I.e. PHR/SPHR, SHRM-CP, etc).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210.00 - $141,830.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.