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Overview

ConGlobal is seeking a Director, Implementation & Deployment Services, to join our Implementation and Deployment team focusing on the Functional Implementation of our Advanced Solutions. The ideal candidate will have a good mix of technical and business acumen, with the ability to lead / guide the Functional Implementation of Advanced Technology Solutions in our internal operations and with external organizations to bring ConGlobal technology solutions to the market. This will be 100% remote role.

ConGlobal, the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services, is on a mission to revolutionize the industry status quo through the development and deployment of solutions based on state-of-the-art technology-based solutions including autonomous vehicle and AI-based technologies.

Responsibilities

• The role has responsibility for customer relationship management, internal and external, while ensuring our Technology Products are Integrated into operations and meeting / exceeding KPIs, Objectives, Expectations!

• Serves as escalation point for issue resolution.

• Attending and leading Customer Project Meetings.

• Act as a strategic partner and trusted advisor of customers, internal and external.

• Oversee existing customer base – monitor upgrade review.

• Provides industry expertise in relation to client’s business.

• Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.

• Leads functional product implementation activities of ConGlobal technology solutions for assigned projects.

• Coordinate with internal organizations such as sales, product development and operations

• Develop detailed site SOP’s and ensure these processes are being followed through by customer.

• Analyze operational workflow pre and post integration while providing recommended courses of action to customer.

• Define and maintain the KPI/ROI metrics for prospects and customers, ensure it is constantly updated as part of the implementation of the solution, so customers can realize the ROI from implementing ConGlobal’s technology solutions

• Define and manage product requirements needed to successfully implement the sold solution for the customers.

• Ensure As-is and To-be operational workflow is identified early in the implementation and maintained as new solutions are implemented and learnings from the prior implementations

• Ensure alignment and report on ROI metrics proposed with initial sales along with defining and updating new metrics as necessary

• Participate in demonstration and sales activities, as requested, document solution to be provided for successful deployment of ConGlobal’s technology solutions

• Travel: up to 70%

Benefits

• Competitive Salary

• Medical, Vision, Dental

• 401k with Company Match

• Career Advancement Opportunities

Qualifications

• Bachelor’s degree in engineering or equivalent

• Professional experience with deploying technology-based hardware and software solutions

• Experience managing technology development projects that include a mix of internal teams and third-party providers

• Demonstrated success deploying technology solutions to customer sites

• Demonstrated history of growing and developing internal teams

• Excellent interpersonal and communication skills, oral and written, for interaction at all levels, both within and outside the company, to achieve goals and objectives

• Proven ability to work with a variety of departments and personnel, including influencing without authority, success working in a matrix organization, and as an individual contributor

• Excellent analytical, problem solving, and communication skills

• Strong engagement management and influencing skills.

• Solid up-selling skills.

• Engagement management and influencing skills

• A high degree of emotional intelligence with external and internal interpersonal situations.

Nice to Have

• Familiarity with intermodal, port, and distribution center environments, workflows, and regulations

• Knowledge of safety standards and processes such as ISO 26262, FMEA, and risk assessments

• Experience deploying web, mobile, or embedded software in a professional environment

• This job can be performed remotely, but additional consideration may be given to those living in the Dallas/Fort Worth area

Job Location US-FL-Tampa

Job Post Information* : Posted Date 1 month ago (8/15/2024 10:37 AM)

Type Regular Full-Time

Min USD $140,000.00/Yr.

Max USD $173,000.00/Yr.