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LabCorp is seeking a Customer Service Support Representative to join our team in Tampa, FL . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

The schedule for this position will be: Monday-Friday 6am-2:30pm with rotating weekends

Job Duties/Responsibilities

• Act a liaison between LabCorp, the customer base and patients

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquire, clarify, and confirm customer requirements and understanding of the solution

• Provide additional customer education and information as needed

• Qualify and establish inbound new customers requesting LabCorp's products and services

Requirements

• High School Diploma or GED equivalent

• Associate’s or Bachelor's degree highly desired

• Previous experience in a customer service role

• Experience working in a contact center/call center environment is preferred

• Prior healthcare industry, such as a physician's office or a hospital highly is a plus

• Knowledge of Microsoft Office suite is required

• Experience with Salesforce.com and/or Laboratory Information Systems is preferred

• Bilingual in English and Spanish highly desirable

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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