Citigroup Compliance Business Control Officer - Third Party Management in Tampa, Florida
Human Resources (“HR”) is a global organization comprised of more than 3,500 professionals providing strategic human capital advisory support to Citi's business leaders in multiple industries across all 96 countries of operation. Within this context, Human Resources is responsible for the development and delivery of core HR programs including: sourcing qualified talent; assisting managers to apply effective employee selection practices; establishing appropriate terms and conditions of employment; developing effective new employee on-boarding; training employees; assessing employee job performance and talent; developing manager leadership capability; succession and resource planning; measuring employee sentiment; escalating and/or investigating potential employee misconduct and mechanism for employee corrective action; developing strategies to discontinue employment, as well as maintaining market competitive compensation, benefits and recognition programs intended to reward good performance and retain talented employees. Many of these programs, processes, underlying data, and associated requirements are highly regulated, governed by policy and attract substantial legal, operational, and strategic risk.
The HR Control & Compliance organization is responsible for establishing frameworks with respect to both the identification and management of human capital risk, as well as organizational control and compliance strategies and programs.
This position will have responsibility for managing all ongoing activities related to the development, implementation, maintenance of, and adherence to Citi’s policies and procedures related to the Third Party Management Policy & Standards for the HR function. The selected individual will work in close partnership with HR Control & Compliance Program Managers and Regional Managers, internal clients (HR businesses, technology application managers, Sourcing, Third Party Officers, and Enterprise Supply Chain), and other stakeholders (Records Management Office, Data Privacy Office, Cross Border Data Control Office, Legal, and Compliance teams).
Key Responsibilities include:
Monitor adherence of the Human Resources Business Activity Owners (“BAO”) to the Third Party program policies, standards, and procedures.
Monitor the development and execution of Corrective Action Plans and initiatives to resolve control deficiencies in management of HR Suppliers, in alignment with the Third Party Management Policy.
Monitor the status of Third Party lifecycle control assessments and gaps (due diligence & ongoing monitoring); Support BAOs in ensuring that the Third Parties address, mitigate and remediate identified gaps/issues in a timely manner.
Lead Third Party projects/initiatives cascaded to the Business; coordinate with BAOs to ensure timely completion. Partner with other internal stakeholders as needed to support corporate-wide initiatives.
Partner with the BAO community, Enterprise Supply Chain (ESC), Information Security and other applicable stakeholders to ensure accuracy and comprehensiveness of Third Party information in Citi’s Supplier Records, including, but not limited to: risk attributes, contract information, information security & technology attributes.
Promote adoption and consistent usage of processes and technologies deployed to manage the Human Resources Third Party Management Program.
Provide training and awareness to the global HR community to ensure their ability to effectively manage their Third Party relationships in alignment with the Third Party Management Policy & Standards.
Serve as a Third Party SME, providing guidance to the Business on risk assessments & other Third Party topics; support Business in coordination of Third Party audit deliverables.
Monitor status of Third Party contracts & partner with the Enterprise Supply Chain (ESC) Sourcing organization and Business on contract negotiations and RFPs, as applicable.
In conjunction with the business and operations teams, review, prioritize, assess, and act on results of TPRM assessments/controls with the proper support from various internal functions.
Bachelor’s Degree in a related field or equivalent work experience, education, and / or training; 5-8 years experience.
Proven thought leadership skills with the ability to translate ideas into relevant and value added solutions.
Demonstrated ability to lead change.
Ability to influence without authority and communicate effectively across all levels of the organization.
Attention to detail is a must.
Excellent verbal, written and relationship skills to be used to interact with cross-cultural, global teams and build strong partnerships.
High degree of initiative and personal accountability, self-starter and highly motivated.
Strong problem solving skills required.
Strong interpersonal skills for interfacing with all levels of internal and external audit and senior management.
Existing knowledge of Third Party Management protocols, processes, and systems highly preferable.
Job Family Group:
Compliance and Control
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