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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager is a strategic position within the Change Imperative PMO team for the Customer Success, CX, Marketing and Comms organization. The Sr. Lead Program Manager is responsible for developing plans and managing implementation activities for large complex projects and programs that help diagnose and reduce customer churn, improve customer experience, streamline operations, or enhance service to the Lumen business and customers. Join our innovative team and collaborate with cross-functional business and technology development teams to solve problems and implement new solutions, while building trust and loyalty across the teams. Together, we can make a significant impact and empower our executives to drive the company's success in the ever-evolving telecom industry.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Responsible for building and maintaining business relationships, which includes working with all levels and organizations.

• Manages or leads stakeholders to determine program objectives and execute on deliverables, progress, risk/issue management, scope, and timing; works with cross-functional groups from Operations, Finance, IT, etc.

• Anticipates and actively seeks opportunities to transform the business, eliminate costs through these efforts, make solution recommendations, and provide consistent feedback on improvement opportunities related to current business process.

• Responsible for identifying and coordinating resource needs within multiple departments and lines of business. Gathers input from various team leads and SMEs to create and validate comprehensive requirements, rollout plans and test plans for their initiatives.

• Ability to quickly understand technical aspects of operational products/services, both from a functionality perspective as well as from an operations/set up perspective and be able to articulate them to a less technical audience.

• Identify/analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.

• Ability to quickly understand technical aspects of operational products/services, both from a functionality perspective as well as from an operations/set up perspective and be able to articulate them to a less technical audience.

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and 6+ years related experience. 

• Experience leading complex projects and/or technology programs in the technology industry.

• Excellent written and verbal communication skills, and presentation skills

• Ability to work well under pressure and manage time effectively, in a constantly changing environment.

• Ability to communicate effectively across all levels of the organization.

• Ability to take initiative to develop new strategies and outside-the-box ideas.

• Preferred qualifications: Formal recognized project and/or Agile certification requirements (e.g., CPO, CSM, PMI, PMP)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI

$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334832

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/06/2025