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Job Title:

Senior Sales Engineer, Salesforce

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

*Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW.

If this is you, we would love to discuss career opportunities with you.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix, through its CX Tech division, is expanding its solution offerings to include Salesforce, specifically Service Cloud and related technologies (Agentforce, Service Cloud Voice, Einstein, etc.). We are looking for Salesforce Sales Engineers who are self-starters, relationship-oriented individuals that excel in solving business challenges with Salesforce technology solutions.

This role not only aligns closely with the Solution Architect role but also includes a presales component. This combination offers a dynamic blend of technical solution design and client engagement.

Individuals in this role will collaborate with Salesforce Architects, Industry Client Account Leads and Account Executives to pursue and close new business opportunities in existing and new accounts.

This is a work at home opportunity.

Responsibilities

• Work closely with Salesforce AEs and Concentrix account managers to strategize and pursue new business opportunities including transformation deals

• Act as subject matter expert, leverage expertise and provide technical solutioning guidance for Salesforce Data Cloud, Service Cloud, Service Cloud Voice, and Einstein/Agentforce solutions (Next Gen Care)

• Ensure Concentrix solutions powered by Concentrix’s Salesforce Next Gen Care solution portfolio are represented with clear value and customer experience stories.

• Follow client deployments and operation of our Next Gen Care solutions to ensure goals and impact identified in the sales process are delivered.

• Engage with Concentrix account managers and new logo sellers to identify business challenges in their accounts, build strong relationships that yield opportunities in their accounts.

• Provide input to Salesforce AE/SE on future Concentrix use cases and solutions.

• Proactively maintain Salesforce AE/SE relationships

• Leverage modern sales tools to effectively manage your pipeline and deal velocity

• Maintain a strong knowledge of our Salesforce based solutions, customer stories, competitors and key changes to the Salesforce platform and roadmap

Your Impact:

• Review RFP requirements while leading solution design

• Develop and deliver technical presentations

• Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations

• Build and configure demo scenarios in Salesforce

Your Qualifications:

• 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.

• Minimum of 5 years’ experience deploying Salesforce solutions

• Minimum of 3 year providing pre-sales support

• A bachelor's degree in engineering, computer science or MIS, or equivalent experience.

• Current Salesforce certifications

• Knowledge of Service Cloud including Agentforce, Einstein, and Service Cloud Voice.

• Experience working with industry-leading AI technologies

• Experience interacting with customers, senior-level personnel and Team members

• Ability to act as a trusted advisor in addressing our clients' business needs

• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook

• Ability for 25% travel

The base salary range for this position is $94,000 to $132,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is Jan 17, 2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .