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Date: Mar 17, 2023



The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 797834

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST II - SES * - 60062543

Position Number: 60062543

Salary: $80,000

Posting Closing Date: 03/24/2023

Senior Management Analyst II - SES

This is an Open Competitive Opportunity

Working Title:Family and Community Services Application Development Manager

This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services.


This position functions as an application systems manager working directly for the Information Technology Director for Family and Community Services within the Office of Information Technology and supervises a team of business analysts. This position manages resources that contributes to the development, configuration, and delivery of new information systems and interfaces; as well as the daily support, maintenance, and enhancement of existing information systems and interfaces to directly support the department's mission.

This position develops resources and tools to manage projects in development as well as strategic planning for future projects. This position works with customers, stakeholders, contacted partners, and peer teams and agencies to define application software and interface requirements; expertly informs needed business and technical process modeling; guides the performance of data analysis and analytics; ensures compliance to business, contractual, and technical requirements through quality analysis and evaluation; and coordinates software releases. The incumbent achieves operational objectives by implementing quality and customer-service standards, resolving problems, determining system improvements, and implementing change.

It's a busy and exciting time for the department. The Office of Information Technology (OITS) is partnered with several program areas in the engagement of several major modernization projects and the deployment of new enterprise tools and standards to champion modern application development and support. We are looking for people to join our team who are hungry, humble, and smart.


(Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

  • Develop, analyze, coordinate, and propose application system cost proposals, including staffing, hardware, software, materials office requirements, and training for new application systems or modifications to operational systems.

  • Identify and analyze alternative system approaches to determine which approach will provide the maximum benefits, the most effective cost, and the most effective utilization of resources

  • Assist in the direct management and indirect oversight of multiple in-house and contracted technical projects.

  • Take appropriate mitigation steps to assure successful project implementation, including adherence to policies and procedures where appropriate.

  • Draft technical documents associated with Family and Community Services application development and management, including Legislative and Federal plans, guides, budgets, and schedules.

  • Direct the development of technical documentation to ensure effective implementation, operation, or evaluation of implemented and implementing applications.

  • Provide consultation and technical assistance that includes reviews of proposals for new systems or major modifications to operational system.

  • Attend meetings and participate in discussions to develop technical solutions and resolve technical issues and coordinate research to make recommendations for decisions by executive management.

  • Serve as a liaison with other OITS Applications and Infrastructure Services groups. Contribute to other IT Applications and Infrastructure Services groups and special teams on projects and activities related to enterprise data quality, data governance, and master data management.

  • Plan, administer, coordinate, monitor, and provide direction to the Office of Child and Wellbeing in choosing and implementing the appropriate enterprise standards, technologies and tools, establishing work priorities; analyzing, designing and developing information systems specifications and system requirements for maintenance and enhancements, assisting user groups in developing system specifications and requirements; developing detailed system designs confirming to enterprise standards.

  • Provide technical expertise and assistance in the analysis and development of issues aimed at improving management capabilities and operational procedures for a team of business analysts to enhance and increase knowledge and skill levels of job requirements

  • Produce and/or coordinate the production of business case, high-level and detailed functional and/or semi-technical requirements for development or enhancement of information systems and interfaces.

  • Consult with other professional staff, management, developers and business area liaisons during analysis, design and development of information systems projects. Modify or clarify requirements as needed.

  • Prepare, coordinate, or assist in the preparation of detailed system and user acceptance test plans for system development activities.

  • Review and validate system test execution and results.

  • Assist business analysts in the facilitation and execution of user acceptance testing and communicate errors or omissions in programming to the development team.

  • Document procedures for deployment (implementation plans) of products in a manner such that future deployments and redeployments are repeatable with a high degree of success. Perform implementations in lower environments. Coordinate and validate production deployments.

  • Identify and report project issues and communicate status to management.

  • Identify opportunities for improving quality and efficiency of services.

  • Provide technical and consultative support to the IT Director for Family and Community Services. This support varies from project to project. It may be in the form of monitoring visible initiatives, performing risk management, conducting technical research and feasibility studies, managing special projects, or performing special tasks.

  • Participate in planning for department IT strategic needs, including meetings, estimating, and analysis to support legislative budget requests, plans, and alignment of customer needs and agency strategy.

  • Participate in post-implementation quality assurance, troubleshooting, issue resolution, and production support.

  • Participate in continuing self-improvement and professional development by completing all assigned training within designated time periods and proactively pursuing opportunities for professional and personal growth.

  • Other - Perform other duties as required.


  • A minimum of 4 years of experience managing technology projects and personnel in Information Technology providing application development and support services

  • A minimum of 2 years of experience developing technical and strategic documentation that includes schedule and budget actuals-to-projections

  • A minimum of 1 year of experience professionally developing teams and technology personnel


  • A bachelor’s degree (or higher) in Information Technology, Technology Management, Business and Technology Management or related field

  • 1 or more applicable information technology certifications

  • 1 or more applicable project management certifications

  • 2 or more years of experience managing mid-to-large size technology projects

  • 1 or more years of experience in budget management


  • Knowledge of computer programming and systems analysis and design principles and practices

  • Knowledge of techniques of systems analysis and design

  • Knowledge of IT project management methodologies

  • Skilled in use of standard desktop software

  • Skilled in use of common data analysis and data management tools

  • Skilled in verbal, non-verbal, and written communication

  • Ability to understand technical subjects and emerging technologies relevant to the organization

  • Ability to process information logically

  • Ability to identify and define business needs

  • Ability to prepare business requirements, functional requirements, and user stories

  • Ability to plan, coordinate, and complete work assignments

  • Ability to communicate technical information effectively with non-technical stakeholders

  • Ability to establish and maintain effective working relationships with others

    BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Tallahassee