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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Health Data & Management Solutions (HDMS) is a CVS Health company that transforms health data into a critical resource for building better health and health opportunities. CVS Health is uniquely positioned to make health care simpler, better, and more accessible for our members and clients and HDMS offers social and environmental indices and dimensions which enrich analytics to provide better understanding of health plan insights.

In the Implementation Manager role, you will support key client accounts as they implement and de-implement the HDMS program portfolio. You will help support the Sr. Manager of Implementation and Data Services and provide pre-implementation support to the Sales, Account Management and Commercialization teams across our book of business.

The Implementation Manager is a highly visible and critical role for the Implementation and Data Services Team. Once a client adopts a new program or product, you will be the resource for the assigned client, and in some cases, the assigned Implementation Manager for special projects throughout the entire implementation process. Of utmost importance is supporting the team delivering a quality client experience during the implementation and maintaining and growing the client relationship. Professionalism and an ability to handle the complexity of a care management product implementation are key for this role.

Responsibilities in this role include but are not limited to:

• Be accountable for the end-to-end program implementation of multiple products within the Payor Solutions portfolio

• Be the point person for the client and/or Implementation Manager throughout the implementation process, hosting kick-off and status meetings, and tracking the project implementation against the project plan

• Report to leadership regularly on the implementation status

• Ensure client needs are met and requests are resolved in a timely manner

• Ensure client implementation milestones are hit with the outlined SLA to ensure a timely product launch

• Maintain Implementation records across all clients implemented

• Participate in ongoing team meetings to share knowledge with teammates for visibility

Required Qualifications

• 4+ Project Management (non-IT) experience

• 4+ years client facing experience

• 4+ years working in client implementations

Preferred Qualifications

• Professional demeanor with internal and external stakeholders

• Ability to prioritize work and perform independently

• Team player, but also ability to manage complex projects independently

• Proven track record leading or managing large projects

• Outstanding communication skills - relating to all levels of an organization

• Outstanding organizational skills – relating to the management of multiple projects and programs

• Ability to think strategically to increase productivity and improve processes

• Health care product implementation experience

• Demonstrates strong interpersonal skills

• Ability to manage multiple priorities and clients simultaneously

• Experience with common implementation tools such as Microsoft Project, Jira, SharePoint, and others

Education

• Bachelor’s Degree required

• Project management certification preferred

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.