Experience Inc. Jobs

Job Title:

Customer Engineer - Dynamics CRM

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Title: Customer Engineer - Dynamics CRM

Location: Remote

Description:

• Customer Engineer for Dynamics CRM We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform.

• For Dynamics CRM, there should be a strong focus on performance tuning, customization, troubleshooting and code review.

• The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).

Responsibilities:

• Establish yourself as a trusted advisor with key stakeholders at assigned customers

• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success

• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers

• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed

• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.

Required Qualifications:

• General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders

• Proficiency in delivering technical training

• Consulting and customer facing role experience

• Excellent problem-solving and troubleshooting skills

• Ability to work collaboratively in a team environment

• Deep technical acumen combined with a curiosity to continue learning

• Excitement for modern engineering tools and practices

• Dynamics CRM Enterprise level support and administration focused specifically with: CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) CRM integration CRM performance and tuning optimization

• Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience

• Architectural experience for Dynamics CRM on-premises

• Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

• Environment health assessment experience

• Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules

• Dynamics 365 Customer Service Dynamics 365 Field Service Dynamics 365 Customer Insights - Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center

• Administration experience Customization and Integration experience

• Application Lifecycle Management experience

Desired Qualifications:

• Fluency in French and/or Spanish

• Experience authoring technical training for Dynamics 365

• Customer Engagement Online and Power Platform

• Power Platform governance and center of excellence experience

• Advanced Microsoft certifications

• Experience with Dynamics 365 Customer Insights

• Data Experience with Dynamics 365 Project Operations

Salary Range:

The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted for one week from its posting date of 01/10/2025

#LI-Remote

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .