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Qualcomm Technical Account Manager, Senior in Taipei, Taiwan

Company:

Qualcomm Communication Technologies Ltd.

Job Area:

Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:

  • As a Technical PM role responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution. Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.

  • Responsible for supporting QCT customers product development, coordinate trouble-shooting, training, system issues debugging.

  • Responsible for technical account and project management including pre- and post-sale design win support.

  • Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.

  • Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.

  • The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Must be a self-starter who requires minimal supervision.

Minimum Qualifications:

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

OR

Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 1+ year of Hardware Applications Engineering or Hardware Design experience or related work experience.

OR

PhD in Electrical/Electronics Engineering, Computer Engineering, or related field.

Industry Experience:

  • 4-5 years of prior relevant work in industry. With WOS experience is even better.

  • Solid Knowledge and experience with digital communications and cellular telephony or computer science and experience in engineering methodologies, terminology, and tools is a must.

  • Demonstrate knowledge of markets served by Qualcomm and applicable industry standards.

Technical Acumen:

  • Familiar with Qualcomm's Snapdragon family and embedded tools used for developing and debugging smartphones, laptops, or IOT end products.

  • Provide quick and accurate answers to customer inquiries, only occasionally relying on consultation with experienced peers and/or managers.

  • Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.

  • Assist in defining customer support and documentation plans by working with applications group.

Project Management Skills:

  • Superior project management skills with the ability to think strategically and work tactically.

Strong organizational skills.

  • Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.

  • Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization

Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification

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