Experience Inc. Jobs

Additional Information

Job Number 25015347

Job Category Rooms & Guest Services Operations

Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP (https://www.google.com/maps?q=W%20Taipei%2C%2010%20Zhongxiao%20East%20Road%20Sec.%205%2C%20Taipei%2C%20Taipei%2C%20Taiwan%2C%20110202)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Purpose of Role

To provide assistance and guidance to all Welcome Agents. To ensure all of Welcome is prepared and operates effectively. To effectively account for Welcome-related equipment and materials. Ensure Welcome Talent is adequately equipped and prepared to handle different peak/non-peak periods. To effectively handle minor complaints using W’s LEAST service recovery guidelines. To effectively monitor and set targets to achieve Loyalty Enrollment and GV goals.

Responsibly Description

-Provide WOW experiences to all guests by providing W’s Whatever/Whenever service and interacting with guests upon arrival.

-Review information on a daily basis to prepare for the arrival of WIP, Loyalty guests, regular guests, groups and special guests.

-Responsible for correct registration of all guests, including update information in OPERA, deposit, ID verification and service standards.

-Maintain a good working relationship with all departments, especially Style and Reservation, to ensure a smooth running Welcome.

-Provide assistance to Welcome Agents who may be having difficulty handling guest enquiries.

-Handle minor guest complaints using W’s LEAST service recovery guidelines.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.