Experience Inc. Jobs

Position Title

Collection Specialist

Department(s)

Payroll/Ops

Reports to

Associate Director, Payroll/Ops

Summary of essential job duties/responsibilities

Scope:

Core Activity: Collections and Payroll Activities

Duties/Responsibilities:

• Collect outstanding amounts based on final processing and any other recoveries

• Sending out of recovery notice

• Assist Labor Employment in providing required documents for any filed DOLE/NLRC cases.

• Meet the performance goals established for the position in the areas of meeting targets, call quality and customer satisfaction.

• Keeping records of all collection activity

• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Negotiating settlements

• Develop effective repayment plan.

• Recommend collection improvement measure.

• Address former/active employee queries through, call, mail and cases

• Support business initiatives and payroll activities as assigned by the manager.

Minimum requirements:

• Bachelor’s degree or equivalent in any subject.

• Minimum 1 year of experience in collection (voice)

• Excellent analytical and problem solving skills.

• Well versed with Microsoft Office EXCEL, mail merge, etc.

• Excellent presentation, written and verbal communication skills.