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Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

• Independently manage all activities relating to global mobility activities, ensuring the Global Mobility onshore teams receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with AECOM policy.

• Work with autonomy and apply critical thinking. Make decisions on medium to high complexity issues as required.

• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy.

• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests.

• Responsible for ensuring quality standards and SLAs are met.

• Support team members in addressing routine issues within the assigned processes, ensuring escalation as required to ensure timely and accurate resolution of issues.

• Responsible for medium to high complexity and one-off tasks including producing cost estimates, assignment letters, hypothetical tax calculations, and initiation and tracking of visa expiry dates via AECOM’s immigration provider in compliance with service level agreement, process, policies, and procedures.

• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.

• Responsible for the accurate and timely resolution of all queries, ensuring complex issues are escalated for timely resolution as required.

• Work closely with payroll teams to collate compensation and benefits data for tax return season, and to advise of changes in assignee benefits to ensure correct payments are made.

• Acting as main point of contact for international assignees during the tax return preparation process, following up with any delinquents to collate personal information required by the tax vendor, and to ensure that tax equalization payments are settled in compliance with established processes and methodologies.

• Develop and maintain excellent relationships with all key stakeholders, ensure communication is effective and informative.

• Ensure the highest level of customer service is always maintained.

• Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.

• Investigate issues and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.

• Responsible for ensuring compliance with service level agreement, process, policies, and procedures.

• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.

• Participate in audit activities as required.

• Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage.

• Understands and utilizes all HR systems including Workday and Employee Center (including Self Service, Knowledge base and Case Management) AssignmentPro, Cobalt and CIGNA envoy.

• Responsible for ensuring confidentiality is always maintained.

• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.

• Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

• Provide input into the creation and delivery of performance reporting to business stakeholders.

• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager

Qualifications

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10113858

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Hybrid

Legal Entity: AECOM Global Business Services - Philippines ROHQ