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Position Summary As an Office Clerk, you are an integral part of how smoothly TCC's Campus Safety operates. You'll be responsible for receiving and prioritizing emergency and non-emergency requests and for dispatching Campus Safety Officers. An Office Clerk is a valuable resource for members of our campus community who come into contact with you while issuing college identification cards, parking permits answering questions and phone inquiries. This position also assists with clerical functions in the office including but not limited to filing, scanning, word processing and spreadsheet assignments and data entry. A successful candidate will need to have strong customer service skills, be knowledgeable about office procedures, be able to connect with a diverse group of students, and be able to communicate clearly. This position reports to the Emergency Management Specialist.  

Essential Functions

• Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the department services and/or parking, dispatch Campus Safety Officers when needed.
• Provide photo identification cards for students, faculty and staff upon request.
• Issue student, faculty and staff parking permits.
• Process and maintain parking infractions in database.
• Update & maintain extensive parking database.
• Process restrictions on student records when necessary due to parking infractions.
• Perform word processing, spreadsheet and other clerical support functions.
• Assist in planning, organizing and coordinating aspects of the parking department.
• Copy, distribute and file routine paperwork.

• Perform other related duties as assigned

   

Qualifications

Minimum Qualifications

• High school diploma or equivalent.
• Clerical and/or customer service experience.
• Intermediate experience with word processing and spreadsheet software.

* Conditions of Employment*

• Successful completion of a criminal history background check prior to employment. 

The Successful Candidate Must Demonstrate

• Actively participates as a member of a team to move towards the completion of shared goals.
• Contributes to creating a healthy and positive work environment.
• Establishes and maintains collegial and cooperative work relationships with internal and external partners.
• Performs under pressure, recovers well from mistakes, and accepts appropriate responsibility.
• Carefully and thoughtfully practices stewardship of public resources.
• Provides empathetic and timely customer service to campus community.
• Applies clear and explicit ethical principles.
• Actively participates in an inclusive environment.
• Listens to and considers diverse points of view.
• Practices inclusivity, civility, and respect for all.
• Demonstrates a growth mindset through openness to change and professional development.
• Adapts to new work structures, processes, requirements, or cultures.
• Supports innovations in collaboration within and beyond departmental continuous improvement initiatives.
• Effectively organizes and carries out work processes to achieve individual and organizational goals.
• Articulate one's role and responsibilities as they support Mission Fulfillment.
• Works to achieve quality results within one's area of responsibility while striving for excellence.
• Sets priorities and makes appropriate decisions to complete assigned tasks and solve problems efficiently.
• Identifies and understands issues, challenges, and learning opportunities.
• Display integrity, dependability, creativity, problem-solving, critical thinking, adaptability.

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