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House of Blues Assistant Box Office Manager in Tacoma, Washington

Job Summary:

Ticketmaster has an immediate opening for an Assistant Box Office Manager at the Tacoma Dome. The Assistant Box Office Manager may frequently exercise independent judgment and initiative within established policies and practices while also assisting in overall administrative planning, direction and policy implementation within the Box Office. Supervises Box Office staff to ensure the highest quality service program is offered to patrons, promoters and other interested parties. Coordinates all tasks and functions assigned to Box Office operations. Maintains strong working relationship with City of Tacoma Venues and Events (TVE) staff and event promoters.

What the job is:

• Provide a level of customer service to patrons attending and purchasing tickets to events at the Tacoma Dome that reflects the standards of not only the Ticketmaster company but also that of TVE.• Act as chief liaison for vendors, customer service inquiries and escalated customer service issues.• Assist with the scheduling of appropriate levels of staff for all events.• Supervise, evaluate, and develop performance of Box Office staff.• Provide effective and appropriate progressive discipline measures when necessary.• Assist with the maintenance of Box Office employee files.• Assist with interviewing and hiring staff.• Develop manuals, procedures and correspondence.• Responsible for the accurate accounting of all daily receipts, daily deposits and all cash transactions in the Box Office.• Assist with event building/programming and modification on the Ticketmaster systems. Use the Quality Assurance check process to ensure that events are selling accurately and efficiently.• Coordinate and order money to ensure efficient Box Office operations.• Responsible for daily reconciliation of all cash drawers which includes the comparison of cash collections against computerized ticketing reports. Reconcile and deposit all Ticketmaster outlet sales. Creates bank deposits.• Responsible for vault monies and corresponding areas.• Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault.• Oversee reconciliation and settlement for all events and Group Sales consignments, including preparation of pertinent reports and backup.• Prepare and submit a daily report of business transactions.• Verify and report payroll information for the Box Office.• Act on behalf of the Box Office Manager with internal and external contacts to resolve problems and respond to policy or procedural questions.• Act as Box Office Manager, or Manager on Duty, as assigned.• Process confidential information.• Create and distribute Box Office sales reports as required.• Help process internal ticket requests and promoter consignments.• Assist with the maintenance and update of Box Office files.• Assume ticket seller, Will Call and telephone operator duties as required.• Represent the Box Office at weekly management meetings and other meetings as necessary in the absence of the Box Office Manager.• Other duties as deemed necessary or as directed.

QUALIFICATIONS :• Experience of two or more years on Ticketmaster systems preferred.• Two years of Box Office experience and/or related management experience preferred.• Prior cash handling and/or accounting experience required.• Strong math aptitude and proven attention to detail.• Proven written and verbal communication skills. Clear communication in English is required.• Exceptional customer service skills.• Experience in development and coordination of multi-faceted plans and issues.• Demonstrated sound organizational and personal interface skills.• Flexible with working nights, weekends and holidays.• Ability to handle extended periods of standing, walking, bending and kneeling. Able to lift up to 45 pounds.

NOTE:

“ Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.”

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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