Job Information
Support Services Group Call Back Administrator in Szeged, Hungary
Company info
Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centers worldwide. Three of these are located in Hungary: in Budapest, Szekszárd, and Balatonboglár. Currently, we have more than 250 colleagues, but we are continuously expanding. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more.
During your daily work, you can expect the following tasks:
In this position, you will be supporting our client from the global energy sector. The team, based in Szeged (In cooperation with Pune and Kuala Lumpur) performs an important control activity by calling suppliers around the globe to confirm that requests to update vendor bank details are from genuine sources.
As a Call Back Administrator, you will be responsible for working on a number of daily cases allocated by a supervisor. For each case, you will need to understand the information provided in the case documentation and use it to complete a standard form for use in a formal validation phone call with the supplier.
Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
Ensure that all supplier research and searches are completed and clearly documented
Execute telephone calls to representatives in a variety of organizations across the globe and at all levels of seniority
Ensure that all calls are accurately recorded and that all control checks are completed on the call
Complete follow-up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case
Being the face and voice of one of the largest global energy company
You are an ideal candidate if:
You speak German at an advanced level (C1) and English at an intermediate level (B2).
You have any background in customer facing or sales roles, like customer service, telesales, hospitality etc.
You are able to work from the Szeged office, either full-time or a hybrid set up.
You have excellent communication skills, both written and verbal
You are analytical and systematic thinker
You are able to multitask
You have an intermediate knowledge of MS Office application
You strive for high degree of accuracy with all work and have exceptional attention to detail
What we offer:
FLEXIBLE WORKPLACE:
Our company has a solid foundation that you can rely on! Our experienced leadership team ensures that you feel good and satisfied.
We offer registered and long-term employment opportunities.
We strive to add colour to everyday life with quarterly company events and team-building activities.
EDUCATION & PROFESSIONAL GROWTH:
We and our partner support your professional preparation and onboarding necessary for the job.
Our online learning platform is available to you both in English and in Hungarian.
Nice to have:
SAP knowledge is an advantage.