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Concentrix Customer Support Specialist with Italian in Szczecin, Poland

Customer Support Specialist with Italian

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Szczecin, Poland

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1527246EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Support Specialist with Italian

Job Description

Your responsibilities:

  • Develop an in-depth knowledge of our client’s platform.

  • Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.

  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.

  • Diagnose software problems and resolve customer complaints using established processes.

  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)

  • Communicate thoughtfully and effectively with all customers.

  • Document troubleshooting and problem resolution steps.

Our requirements:

  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.

  • Passionate about creative problem solving for customers and end users.

  • Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)

  • Self-motivated, eager to learn and thrive in a collaborative environment.

  • Capable of adapting quickly to changing priorities

  • Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

What we offer:

  • Full-time employment contract or civil contract with flexible working hours – the choice is yours!

  • Dive into our comprehensive paid training program and emerge as a customer support legend!

  • Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!

  • Embrace the freedom of work with no dress code – pyjamas, anyone?

  • Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

Location:

Poland, Szczecin

Language Requirements:

English, Italian (Required)

Time Type:

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1527246EXTERNALENGLOBAL&step=1&utm_source=none)

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