Job Information
NBT Bank Relationship Banker II in Syracuse, New York
The role of the Relationship Banker II is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker II will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or through a variety of interactive communication channels. Additionally, the Relationship Banker II provides expertise and support related to various complex operational and technical functions.
Education and Experience:
High School Diploma or Equivalent
Minimum two years experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred
Experience demonstrating leadership skills
Skills and Abilities:
Enhances the company service level by accepting ownership for accomplishing new and different customer requests.
In-depth knowledge of bank products and services and the ability to convey [product and service] functionality through both written and verbal communication.
Proficient reading, writing, communication and mathematical skills.
In-depth knowledge of various systems including but not limited to Aperio, Fiserv CWS, Signature UI, Architect Admin Portal and Nautilus.
Must be able to navigate multiple systems simultaneously in order to address and respond to customer requests in a timely manner.
Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations and reading credit reports.
Ability to identify and analyze situations and/or information using certain criteria and being able to solve issues.
Ability to approach, identify and have in-depth conversations with customers and identify needs and opportunities.
Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
Unique Job Characteristics and Requirements:
Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.