Job Information
KPH Healthcare Services, Inc. Patient Care Advocate Supervisor in Syracuse, New York
Overview
Job Summary: Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team.
Responsibilities
Job Duties:
Supervise staff of Patient Care Advocates in inbound/outbound call center
Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team
Direct and seek enhancements to call center workflow on a daily basis
Ensure that team maintains and keeps reasonable production as determined by management
Develop and manage department schedule, time off requests, etc.
Provide escalated resolution to customer service issues to ensure member satisfaction
Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
Participate in after hours on-call rotation with the management team
Travel with the sales team to build relationships with healthcare providers, as needed
Responsible for accurate data entry of incoming prescriptions
Responsible for accurate selection of billing and shipping methods for incoming patient orders
Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
Manage orientation process and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications
Experience:
Past experience in a customer service related field
Past experience in a call center environment
12-24 months experience as a pharmacy technician
Education Requirements:
- Preferred: Bachelor’s Degree in Business Adm. or Healthcare
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position
Compensation:
$58,458 - 60,211.84 per year.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/12522/patient-care-advocate-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)
Job Locations US-NY-Syracuse
Posted Date 2 weeks ago (4/20/2024 7:18 PM)
Requisition ID 2024-12522
# of Openings 1
Category Pharmacy
Location : Location US-NY-Syracuse