Job Information
SUNY Upstate Medical University Outpatient Administrative Specialist in Syracuse, New York
Job Summary:
The Outpatient Administrative Specialist will manage incoming new patient referrals and assist with standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and Disability forms as needed. Responsible for processing of incoming/outgoing patient appointment referrals for all providers. In addition, will schedule complex multiple provider appointments. Will provide administrative support to ambulatory patient care functions. Will collect patient co-pays, manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability. The Outpatient Administrative Specialist will answer calls, and obtain insurance authorizations as needed. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed.
Minimum Qualifications:
Associates Degree and two (2) years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding, and excellent written/oral communication skills required. Ability to multitask all support roles in a high volume setting. Excellent phone customer service and strong computer skills required.
Preferred Qualifications:
Working knowledge of computer systems such as Epic, Word, Outlook, etc. Understanding of insurance referrals and EPIC scheduling preferred.
Work Days: Monday-Friday 8:00am to 4:30pm
Message to Applicants:
Recruitment Office: Human Resources
Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.