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Eaton’s Electrical Division is currently seeking a Cx Business Process Agent Specialist. This position is based at the Syracuse, NY location.

Position Overview:

This position will partner with the CRM Business Process Manager in the analysis and execution of various process improvement opportunities impacting the Sales and Customer Service functions. This includes development and maintenance of various reports, standard work documents, and control procedures to improve the customer experience and processing efficiency. The individual will understand the flow of orders from entry, scheduling, manufacturing, shipping, invoicing, and customer receipt to effectively service orders to meet customer requirements. This enables collaboration with Engineering, Marketing, Quality, Operations, and Supply Chain teams to achieve collective service level targets.

This opportunity offers a growth path into Customer Service Management, Operations Management, and Marketing. The individual will develop a broad, business acumen as this position requires frequent interaction across multiple functions and an understanding of hour our performance compares to competitors.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Key responsibilities include:

• Shipping

• Track past due shipments with our agent network ensuring to maximize shipments and minimizing past dues.

• Manage daily shipment performance from key consignment locations by understanding barriers and help remove them and report throughout the organization.

• End of Month shipping activities to clear orders

• Develop metrics (daily past due and OTD)

• Inventory

• Work with Product Line Manager and Materials teams to understand and implement inventory entitlement at each Distribution Center location to meet forecasted demand

• Running inventory analysis reports based on determination to ensure mix and optimal inventory are visible and fulfilled by the productions sites on time

• Moving lines to and from Distribution Center locations as needed to ensure on time shipments

• Work with SCM/Logistics to ensure STO's are being delivered according to priority stockouts and address shortfalls if needed

• Develop metric system (STOP’s schedule attainment by production site & Number of Shorts & inventory entitlement position)

• Material Master and Customer Master Data

• Managing plant determination - optimizing current customer placement

• Managing order consolidation, plant shipping %, and standard deliveries

• Ensure carrier setup is complete

• Procedures

• Ensure similar utilization of SAP for all teams. Receiving, process automations (pick / pack list outputs).

• Annual inventory -coordination of the event, subsequent system management (delivery jobs, determination, movement of orders, stopping of STO's, etc.)

• Management of "agent scorecard" as combination of inventory entitlement, avg inventory on hand, service, $ past due, line and $$ output, to track improvements

• Agent Engagement

• Build/strengthen relationship with Agent partner to ensure Eaton remains a priority when supporting consigned inventory

• Manage Agent connection to SAP and role assignments (roughly 100 active SAP users)

• Manage process and procedure for agents supporting order entry.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)

• Healthcare/retirement savings programs

• Competitive compensation packages to reward skills and performance

• Tuition assistance or financial help for ongoing learning and development

• Health, Dental, Vision & Wellness programs

• Donation matching (U.S., Canada, Puerto Rico)

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution

• Minimum two (2) years’ experience in Sales or Customer Service, data analytics, logistics, supply chain or project management

• Advanced PC skills (Microsoft Excel, SharePoint, PowerPoint, SAP)

• No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

• Must be authorized to work in the United States without company sponsorship now or in the future

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business, Economics, or Mathematics

• MBA or MS degree

• Manufacturing industry exposure

• Knowledge of ERP systems, preferably SAP

• High proficiency in SAP and MS Excel, some coding experience preferred.

Position Criteria

• Possess knowledge and experience in the analysis and display of data

• Detail-oriented

• Excellent analytical skills and a high degree of business acumen

• Strong organizational, communication and presentation skills

• Proven ability in handling multiple deliverables with attention to detail and accuracy along with structured approach to problem solving

• Inter-personal skills to interact with all levels of management.

#LI-AH2

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America – US/Puerto Rico

Organization: EPG CHD EP Americas

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: No