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The Hanover Insurance Company Claims - CGL-Adjuster CGL in Syracuse, New York

Claims - CGL-Adjuster CGL

Atlanta, GA, USA \* Bedford, NH 03110, USA \* Glastonbury, CT, USA \* Howell, MI, USA \* Portland, ME, USA \* Richmond, VA, USA \* Southfield, MI, USA \* Syracuse, NY, USA \* Windsor, CT, USA \* Worcester, MA, USA
Req \#14057

Monday, June 7, 2021

For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.

Our Claims team is currently seeking a Senior Commercial General Liability Adjuster.This is a full time/exempt


This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.

Responsibilities/Essential Functions:

Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Handle complex commercial liability claims.

Works within significant limits and authority on assignments of higher technical complexity and coordination.

Uses discretion and independent judgment in claim handling

Identifies possibly suspicious claims

Possesses demonstrated technical knowledge and skills, including product and industry.

Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.

Claims handled will involve moderate complexity, severity and exposures

Authority levels are higher in recognition of the higher proficiency associated with this level.

May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.

They may be used as a technical resource by adjusters may represent the company at mediation, arbitration and trials.

May provide training and mentoring to adjusters.

Assignments are broad in nature, usually requiring originality and ingenuity.

Review and analyze contracts, leases, and identify risk transfer opportunities

Demonstrate ability to write positional coverage letters.

Position Requirements:

Typically has 4 to 10 years Commercial General Liability experience

Bachelor's Degree or equivalent experience, industry designation preferred.

Dedicated to meeting the expectations and requirements of internal and external customers

Makes decisions in an informed, confident and timely manner

Maintains constructive working relationships despite differing perspectives

Considers the perspectives of others and gives them credibility

Strong organizational and time management skills

Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.

Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.

Understanding of applicable statutes, regulations and case law

Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

Easily adapts to new or different changing situations, requirements or priorities.

Cultivates an environment of teamwork and collaboration

Operates with latitude for un-reviewed action or decision.

Computer experience (MS Office, excel, word, etc.)

Proficient using Claims systems (i.e. CSS, PMS, HCS, etc.)

Ability to work in a paperless environment

Ability to use a personal computer and other standard office equipment

Ability to travel as necessary

Ability to sit and/or stand for extended periods.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.


It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.


We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:

Medical, dental, vision, life, and disability insurance

401K with a company match

Tuition reimbursement


9 company holidays

Flexible work arrangements

On-site medical/wellness center (Worcester only)

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Other details

Job Function

Pay Type

Atlanta, GA, USA

Bedford, NH 03110, USA

Glastonbury, CT, USA

Howell, MI, USA

Portland, ME, USA

Richmond, VA, USA

Southfield, MI, USA

Syracuse, NY, USA

Windsor, CT, USA

Worcester, MA, USA

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The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.