Job Information
Marriott Downtown Syracuse (Hotel Syracuse) Assistant Front Desk Manager in Syracuse, New York
The amazing Marriott Syracuse Downtown is seeking a Front Desk Supervisor for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates and their contributions. Must have experience working as front desk agent in a hotel.
Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
Work in the historically renovated Marriott Downtown Syracuse where you can start the next steps to a career in the hospitality industry
We offer FREE parking, FREE staff meal, competitive Paid Time Off , Health benefits, and we also offer Marriott discounts Worldwide for part time associates!
JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Respond to guests special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Supervise the Guest Service Agents.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.