Job Information
Syracuse University Assistant Director, Technical Systems in Syracuse, New York
This position is responsible for providing a wide range of hardware, software and technical support for nearly 200 divisional staff located in Syracuse and across the U.S. This position directly interfaces with users for computer technical support, planning and implementing maintenance and software updates, overseeing new hardware replacement cycles and purchases, new hardware builds and subsequent deployment, and University issued cell phone support. Additionally, this role will be responsible for Active Directory server and security maintenance, along with Tableau server (Data Insights) administration, hardware procurement and implementation, user security management and special project oversight and other responsibilities as assigned. Most work is related to Windows and/or Mac computer connectivity, software (Microsoft Office, Tableau, OnBase, Jira, Adobe products, etc.) use or access, hardware issues, iPhone support and remote work support.