Job Information
Empower Federal Credit Union 515 BSR Team Lead in Syracuse, New York
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Mentor new and existing BSRs evaluating progress in collaboration with the BSR Supervisor, Operations Supervisor and Branch Manager. Have an expert knowledge of all processes, procedures and be a subject matter expert. Review and maintain procedures. Provide approvals to staff within established limits. Monitor staff and member interactions with an emphasis on security, risk management and member service. Serve as an escalation point for challenging member interactions. Research, resolve and respond to a wide variety of member issues and requests received electronically or by phone with a strong degree of professionalism, service, and sales. Solve complex member issues. Always emphasize excellence in member service as defined by service standards. Ensure members, receive friendly, accurate, and timely assistance when addressing member questions, and to be able to provide all member services while utilizing the support departments as needed. | ||||||||||||||||||||||||||
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Minimum Salary: 23.60 Maximum Salary: 35.40 Salary Unit: Hourly