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Description

Amazon is looking for a highly motivated Systems Manager to drive the technical and operational efficiency for AWS. You will be responsible for hiring and developing a team of Engineers that builds solutions while driving continuous improvement and support goals for AWS Regions.

The role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud.

We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.

• You will have strong technical acumen with an up-to-date understanding of systems and database engineering practices, and technical depth to remove development roadblocks.

*You will possess a deep affinity for customers with outstanding communication skills as this is a highly visible role with regular interlocks with senior leadership.

• You will interact with a broad cross section of Amazon organizations as you trace through complex interconnected systems to improve the overall operational stance of the organization and root out any issues uncovered along the way.

If you like to focus on Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon data centers, we’d like to meet you. Your work will help to take AWS into the future; innovate cloud computing solutions and solve technical problems.

Key job responsibilities

• Hiring and developing the system engineering team that builds innovative solutions to address operational problems.

• Lead the deployment and operation of AWS Cloud in regions with specialized security needs.

• Provide deep insights and status updates on the health of services at an executive level.

• Drive continuous improvement in systems operations through tool building and automation.

• Scale our services by leading the planning, hardware selection, costing, and provisioning of new capacity, including involvement in the sales process.

• Participate in the definition of the roadmap for our services - including brand new ones - in collaboration with Product Managers, Engineers, and other development and engineering Managers.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances).

A day in the life

On a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes.

You will lead a team of dedicated engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.

In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms:

• Identify when implementations are not highly available or have defects;

• Investigate systemic patterns, and resolve, mitigate, or escalate operational concerns in a timely manner.

About the team

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Basic Qualifications

• 7 years of relevant systems engineering and administrative experience in networking, storage systems, and operating systems.

• 3 years’ experience as the systems engineering leader with experience in developing and leading a team of engineers.

• 5 years of system operational management experience.

Preferred Qualifications

• Development experience in Java, TypeScript, Python, and/or Ruby.

• Bachelor of Science in Computer Science, Engineering, or Mathematics.

• Performance engineering and capacity planning background.

• Systems engineering fundamentals (networking, storage, operating systems).

• Supporting development life cycle processes and best practices, esp. in the areas of deployment automation and monitoring.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.