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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Staff Network Security Engineer on our Network Engineering team, you will play a vital role in architecting and maintaining the robust security posture of our global production network infrastructure. Collaborating with other Security and Network Engineering teams, you’ll design, implement, and manage advanced security measures to protect our cloud and physical network environments. This role requires in-depth knowledge of network security principles and practical experience with a diverse range of security technologies. You’ll contribute significantly to identifying and mitigating risks, ensuring the confidentiality, integrity, and availability of our network.

What you get to do in this role

• Design & Implement:

• Architect and deploy secure firewall configurations and DDoS protection mechanisms across our network

• Design and manage internal and customer VPNs, adhering to best practices and security standards

• Develop and implement network security policies and procedures to protect our sensitive data and assets

• Monitor & Maintain

• Proactively monitor network security to identify potential threats and address security incidents

• Collaborate with Network Engineering and other teams to ensure timely incident response and remediation

• Conduct regular security audits and assessments to evaluate the effectiveness of our security controls

• Partner & Collaborate:

• Work closely with stakeholders to evaluate risks and develop proactive mitigation strategies

• Participate in on-call rotation and change management processes, ensuring smooth operations and minimizing disruptions

• Assist Network Engineering teams with software upgrades and device maintenance, focusing on security implications

• Document & Report

• Prepare and maintain meticulous documentation of network security configurations and procedures

• Provide clear and concise reporting on security incidents and risk assessments as needed

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

To be successful in this role you have

• Experience

• 8+ years of hands-on experience with network security technologies such as Next Generation Firewalls (NGFWs), Intrusion Detection & Prevention Systems (IDS/IPS), DDoS mitigation solutions, and VPN gateways

• Solid understanding of and recent experience with network technologies including Load Balancing, BGP, MPLS, OSPF, ISIS, and SNMP

• Deep, hands-on experience with TCP/IP (packet headers, protocol inner workings, both IPv4 and IPv6)

• Expertise with PAN-OS, JunOS, Fortinet and Cisco Nexus operating systems

• Skills

• Strong coordination and troubleshooting skills, particularly when handling complex network security incidents and escalations

• Experience working with both physical and cloud-provider (Microsoft Azure, AWS, and GCP) data centers

• Excellent knowledge of Linux as a user; Linux administration experience is a plus

• Proficiency with network troubleshooting and monitoring tools such as tcpdump & Wireshark

• Strong communication and documentation skills, both written and verbal

• Nice to have

• Knowledge of network automation languages and tools such as Ansible, Python, and Terraform

• Familiarity with Netscout, Arbor, Corero, and Illumio

• Qualities

• Ability to learn new technology in a fast-paced environment

• Ability to partner effectively with peers and work empathetically with globally distributed customers

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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