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Description

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.UC paragraph

Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations. We are actively seeking experienced Snr Systems Engineers with a strong background in cloud operations.

Key job responsibilities

Our Senior Systems Engineers are considered technical leaders for their team and become subject matter experts in multiple services. They work efficiently and routinely deliver the right things with limited guidance. They use technology to solve complex problems. They are able to improve and/or drive improvements to these services and features for their team. They understand how their work impacts multiple teams. They are able to take a project, when the problem is not defined and deliver on schedule, applying appropriate technologies and industry systems-engineering best practices. They make effective implementation trade-off decisions and are able to assist others with trade-off decisions.

Snr Systems Engineers identify when implementations are not highly available, performant, secure, stable, maintainable, or have defects; and are able to determine short- and long-term mitigations. They have a depth and breadth of understanding in multiple areas of technology and they are excellent diagnosticians. They utilise their Linux expertise to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of services.

Snr Systems Engineers are able to lead team design, scoping, and prioritization discussions. They understand how technical decisions impact their team, and other, teams’ services and recommend opportunities and solutions for these problems. They optimize and/or automate team processes, ensuring they meet organisation goals. They lead implementation reviews (e.g., designs, code, operational readiness, deployment plans, system changes, etc.). They anticipate and mitigate patterns that affect the performance, reliability, or availability of their team(s) systems to create automation that simplifies workloads that scale operations.

Snr Systems Engineers drive SOP, documentation, and runbook creation, reviewing them for accuracy; they drive the use of best practices. They actively recruit and interview for their team and help others leverage their own expertise, by coaching and mentoring. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances).

A day in the life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility. In the process, you diligently identify anomalies and craft actionable bug reports, aspiring to enhance the overall efficiency and performance of your systems.

In addition to these responsibilities, you offer constructive feedback on change management documents and work earnestly to address your team's operational backlog. Through a collaborative effort, you strive to navigate challenges and ensure the seamless functionality of your systems. Additionally, you engage in the development and testing of scripts, hoping to provide practical solutions to enhance your workflows.

Beyond the technical aspects, you assume a role as an educator, sharing insights on the complexities of the Cloud with service teams to contribute to the collective knowledge of the team, fostering a culture of mutual understanding.

This week encapsulates your commitment to continuous learning and improvement, acknowledging that every effort, no matter how small, contributes to the collective success of your team and the reliability of your software systems.

You will be required to occasionally participate in an “on-call” rotations to resolve incidents occurring out-of-hours.

About the team

Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 8+ years of systems engineering experience, working with hardware, software, networking, operating systems

• Advanced knowledge in Linux system administration

• Significant experience of systems automation using BASH, Python, Perl, etc

• Significant experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

• Excellent troubleshooting skills at all levels, from application to network to host

• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders

Preferred Qualifications

• Experience of building and operating systems at scale

• Advanced knowledge of configuration management systems, such as: Puppet, Chef, Ansible, or related systems

• Significant experience of monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.