Job Information
NTT America Solutions, Inc. Senior Billing Specialist: MS in Sydney, Australia
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
NTT is looking for a Senior Billing Specialist to join our team on a permanent position.
The Senior Billing Specialist is responsible for managing the end-to-end billing process for a portfolio of large, complex Managed Services contracts which encompasses:
• Maintaining the billing requirements template and preparing the monthly invoice in line with the terms of our contracts with our clients
• As subject matter expert for a portfolio of clients, become the escalation point for any invoicing/payment queries
• Continuously look for opportunities to streamline, automate and improve work instructions and processes to enhance client satisfaction.
What you'll be doing
Primary Duties
Gathering all applicable inputs from internal and external (Third Party vendor) parties, and following up invoices and/or reports
Manipulating large volumes of internal & external data sources to calculate periodical billing
Reconciling True ups
Client Profitability reviews to ensure in line with expectations/As Sold position
Identifying variances/trends and escalating anomalies appropriately to the Client Director
Liaising with internal stakeholders for queries, client purchase orders and assistance with issue resolution, including but not limited to: Client Delivery Directors (CDD), Client Operations Managers, Client Managers (CM), SMCs, Order Management (OM), Finance, Client Take On (CTO), Vendor Admin (VA), MS Commercial, Accounts Receivable (AR).
Updating the billing information in the Contract Management system (SnoW/ ITSM) always ensuring alignment to the Client contract
Processing Commercial MACDs
Triaging Technical MACDs
MACD reporting
Managing T&M Quoting and Quote and Project
Updating Client Information Template
Updating systems and reports (Accruals, SAP, Direct, SFDC, SNOW, E-filing A/P Portal, Sharepoint/Teams)
Creating additional client-facing substantiation reports (invoice attachments)- not system-generated
Creating the invoice in SAP via SNoW
Raising proforma invoices (where applicable)
Updating Cost vs Sell file for every contract)
Maintaining accurate billing and backout records for SOX audit purposes
Ownership of invoice queries until resolution
Maintaining work instructions
Chairing meetings and taking minutes where applicable
Experience
Strong experience in a complex contract management support environment (asset/contract management experience will be very highly regarded)
Advanced Microsoft Excel skills. Must be competent in vlook ups, pivots, formula creation
Knowledge of SAP, Service Now, ITSM, SFDC will be well regarded
Working knowledge of Managed Services is desirable
Attributes
Excellent reconciliation and problem-solving skills
Excellent analytical and data management skills
Excellent communication skills (written & verbal)
High sense of urgency and data accuracy
Ability to handle difficult conversations with stakeholders
Attention to detail and exceptional organisational skills
Proactive and can-do attitude, ability to work unsupervised and embrace change
Works efficiently to achieve team goals and objectives
Self-Starter with a proven ability to learn complex new business concepts
Exposure to Systems such as SAP, Salesforce.com, MS Office, Outlook, Sharepoint, Direct and Service Now.
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
NTT America Solutions, Inc.
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