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J ob title – Senior Account Manager, Health, Nutrition & Care

Location – Sydney, Australia

Job model – Hybrid

Are you looking to take the next step in your career, applying your sales, business and ingredients experience in a senior leadership capacity with a global health and nutrition organisation?

Join us as a Senior Account Manager where you will ensure the management and growth of the Health, Nutrition and Care (HNC) business of the most strategic and critical customer accounts. You will facilitate new business development and ensure continued demand for the company’s products and services through promotion, customer workshops, presentations, and delivering a high level of customer service. The position will cover the Dietary Supplements and Infant Nutrition Premix business in both Australia and New Zealand. Travel will be required within Oceania and Singapore every 3-4 months or as needed. The position reports to the Senior Director Sales Oceania, HNC.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Manage Customer Relationships: Establish and maintain strong relationships with assigned accounts, delivering prompt and optimal service while addressing concerns in collaboration with Customer Care, Supply Chain, and Sales teams.

• Identify and Develop Business Opportunities: Identify new business opportunities and work with internal teams to commercialize these opportunities, contributing to annual budget sales and profitability targets.

• Account Planning and Management: Develop and maintain key account plans and annual pricing contracts, tracking progress and obtaining accurate customer forecasts for future sales and volumes.

• Coordinate Pricing and Quotations: Coordinate with the regional commercial team to create quotations, provide approved pricing offers, and develop annual pricing contracts.

• Utilize CRM System: Use the CRM system to capture customer projects, visit reports, and correspondence, ensuring accurate and up-to-date records.

• Monitor Market and Competitor Activity: Keep abreast of competitor and market activity, share insights in monthly reporting and internal sales meetings, and identify and resolve any product or quality issues using the Customer Complaints Report (CCR) system.

  You bring

• Bachelor’s degree in Business, Science, Food Technology or related area.

• Minimum 10 years of Sales / Account Management experience in the nutrition/nutraceutical industry with proven track record of sales success and willingness to learn.

• Knowledge of Dietary Supplement and/or Infant Nutrition industry in Australia/NZ and understanding of ingredients and/or manufacturing of products and/or applications highly advantageous.

• Strong commercial acumen with excellent analytical and conceptual skills; capable of problem-solving and navigating within a matrix organization.

• Excellent interpersonal, written, and verbal communication skills; proficient in Microsoft Office and Teams; SAP experience preferred but not essential.

• Passion for sales with the ability to work autonomously and build rapport with customers and colleagues; positive, self-motivated, and driven, especially in a remote environment.

  We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

• A space to grow by encouraging and supporting curiosity and an open mindset;

• A culture that prioritizes safety and well-being, both physically and mentally;

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

• A flexible work environment that empowers people to take accountability for their work and own the outcome;

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

  Equal Opportunities Commitment

  dsm-firmenich is fully dedicated to inclusion be cause when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com