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Kuehne + Nagel is looking for a dedicated Contract Logistics Operational Contract Manager to join our growing Contact Logistics Team. This position is based in Sydney’s western suburbs.

Your Role

You will be part of our Contract Logistics team adding your leadership expertise + skills to the delivery of Operational + Customer Excellence.

Your Responsibilities

You will be responsible for the overall performance of an operational account, including overall responsibility for a pre-agreed contract within a site in order to achieve all agreed financial + operational objectives.

The activities needed to deliver these objectives include:

• To manage, plan, organize, staff, + direct warehouse activities at the site ensuring that all material + equipment is available/maintained to support your operations

• To achieve your key performance indicators (KPI) in the areas of cost management, productivity, customer service + profit.

• To ensure your teams deliver against their customer, site + people key performance indicators (KPI).

• To assist with all activities relating to customer on-boarding, retention + operational excellence; collaborating at a contract level.

• To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring your contract(s) meets or exceeds their productivity targets.

• To contribute information required for tenders/proposals to support closing of new business.

• To prepare + present all required customer updates.

• To prepare required P+L with supporting commentary related to financial / service variances.

• To train + develop your team to ensure robust succession planning.

• To liaise with internal support resources + external providers (carriers, freight forwarders, suppliers).

Your Skills and Experiences

We look for potential, not only performance. To be successful, you will be open about your strengths and development needs and be prepared to challenge yourself. We value active listening, diverse thinking and new perspectives.

Additionally, you will have:

• A minimum five years' experience in a local transport or 3PL organisation.

• Proven leadership and team management skills.

• The ability to build and maintain strong relationships with customers and stakeholders.

• Strong verbal and written communication skills.

• Strong work ethic and the ability to collaborate effectively.

• Solid understanding of safety processes and protocols.

Good Reasons to Join

We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans, which are supported by both internal and external training opportunities.

We seek to make a difference today for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.

If you are looking for a career, not just a job, then you are looking in the right place.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.