Experience Inc. Jobs

Tech Specialist 1- Suwanee, GA

ID 12649

Location Suwanee, GA

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=12649)

Position Summary:

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements

• Analyze physical security system performance and recommend improvements

• Resolve complex system issues for physical security systems and networks

• Provide Tier 3 support to the system administration team

• Programming and integrating an entire system at the global level

• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

• Communicate with customers, manufacturers, vendors and system administrators

• Train system users and other system support personnel

• Analyze and modify preventive maintenance checklists for system changes

• Troubleshoot system performance issues and implement corrective actions

• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

• Organize and prepare detailed documentation of system performance, including service request records and analysis

• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

• Perform and manage PITCO's.

• Perform final programming of systems

• Provide on-site system support post deployment

• Read and interpret engineering drawings

• Understand SOP and SOW documentation

• Ensure test lab equipment is maintained

• Assisting with annual performance evaluations

• Ensure availability of remote Pitco and remote access

• Interface with engineering team to ensure design efficiency

• Interface with internal and external customers

• Provide advanced level database support

• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

• Delegating tasks and providing support to level I and II Electronics Technical Specialists

• Using 60% or 90% designs to develop and build out PITCO

• Read blueprints, schematics and statements of work (SOW).

• Ensuring PITCO build outs adhere to statements of work (SOW).

• Coordinate with field personnel and/or engineering team to discuss any potential installation issues

• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.

• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

• Perform all duties with minimal direct supervision

Position / Candidate Requirement

• Must pass customer background check after offer is extended

• Ability to obtain a Secret clearance

• Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline

• Bachelor's Degree and 0+ Years of progressive experience in the following or

• Associates Degree and 4+ Years of progressive experience in the following or

• High School Diploma/GED and 6+ Years of progressive experience in the following

• This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy.

• Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

• Requires reliable attendance at customer site during work hours required by customer

Required Certifications:

• Distech Controls GFX Certification

• Niagara N4 Certification

Desired / Advantageous Qualifications:

• Vendor certifications for electronic systems

• Hirsch, BOSCH, Aiphone, Commend equipment knowledge

• CAD experience on building typical and installation packets for field use

Abilities

• Exposure to computer screens for an extended period of time

• Sitting for extended periods of time

• Reach by extending hands or arms in any direction

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard

• Listen to and understand information and ideas presented through spoken words and sentences

• Communicate information and ideas in speaking so others will understand

• Read and understand information and ideas presented in writing

• Apply general rules to specific problems to produce answers that make sense

• Identify and understand the speech of another person

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

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