Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About GREWE

Global Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices and airport lounges.  The sites may be owned, leased or occupied through a serviced space arrangement.

Amex treats Real Estate as a company asset, centrally managed, decisioned and budgeted at the highest segment results P&L. GREWE has global financial responsibility for Real Estate and is part of the broader global business services (GBS) organization which delivers critical shared services to colleagues across the entire enterprise.

We work in close collaboration with stakeholders in Colleague Experience Group (CEG), American Express Technology (AET), Global Security (GS) as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment for all the Amex business units and users that work in our offices.

The Workplace Experience Manager, Southeast based in Sunrise, FL, will report directly to the Workplace Experience Director, Americas.  S/he will manage a diverse team of vendors to assure that Amex always attracts the best talent in the market.

She/he will support the Southeastern United States operations with responsibility for delivery of soft services that directly interface with employees and visitors on American Express premises including Reception, Food and Beverage, Conference Services, Training Rooms, Concierge Services, Pest Control, Janitorial, and Landscaping. This role is responsible for ensuring the high quality and safety of this delivery, as well as driving enhancements and efficiencies to contribute to the American Express employee value proposition for all Workplace Experiences.

This is a critical role which requires a strong understanding and experience with the management of 3rd party suppliers. This role is accountable for overseeing delivery of the operational controls and support across all areas of all Health and Safety within the cafeterias and conference/amenity services to ensure that all SLA’s are met. Integral to this position will be the maintaining of relationships with internal and external customers in the market, as well as ensuring the adherence to Facilities Management Policies & Procedures and applicable codes and regulations.

While the responsibility to provide a safe, secure, and productive workplace that meets all necessary regulatory requirements is a given, s/he will need a service excellence and hospitality mindset to drive the GREWE goal of making Amex the “workplace of choice” for all our businesses and colleagues in the market.  Innovations and improvements to enhance the colleague experience will need to be locally relevant while furthering the global Amex culture and brand. S/he will also need to have rigorous analytical and financial skills to drive creative solutions that focus on value generation and capture unique market opportunities.

Responsibilities but not limited to:

Critical capabilities for the role are Vendor Management including Standards and Governance for vendor contracts; Financial management for services in scope; and Operational management.

Vendor Management

• Management of Third-Party Vendors – Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality food and beverage services to the regional employee population.  Additionally, monitoring and negotiating spend, service level adherence etc.

• Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms.

• Manage multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Undertake regular performance review meetings with the supplier.

• Aid executive chefs and department heads to facilitate a positive resolution of all Quality Assurance and Food Safety issues, while ascertaining consumer safety and minimizing risk to Amex and its employees

• Support maintenance and facilities operations personnel to ensure optimal operation and maintenance of all Amex reception/meeting spaces, food and beverage facilities and equipment across the region

• Responsible for providing a continuous improvement review and development of initiatives to improve service

• Analysis of customer feedback relating to any areas within Workplace Experience

Financial Management

• Manage workplace services related finances for the Americas Southeast markets to ensure timely and cost-effective delivery of services.

• Analyze budget performance, ensuring key risks and opportunities are highlighted and reported on a minimum monthly basis; provide forecast updates, variance explanations and bottom-up operating budget calculations as required.

• Manage financial data collection and analysis via 3rd party service partners as necessary.

• Support the preparation of timely and meaningful capital plans, asset registers, and operational business demands for the facilities and property management.

• Own and manage local market service contracts, engaging Global Supplier Management (GSM) once GREWE direction is established. Works with local Procurement office to renew, change and/or cancel contracts.

• Provide invoice approval and CPC validation (and/or other payment methods) in accordance with AEMP01 and for overseeing CPC reconciliations by third-party service partners.

Operational Management

• Management and oversight of a diverse team of suppliers who deliver all services in scope.

• Drive performance to deliver best in class services to the customer.

• Ensure all vendor teams work to one team principles throughout market.

• Define priorities for sites, area and function planning as part of on-going workplace strategy.

• Manage and achieve financial, operational and other measures as defined in deliverables and/or KPI's (Key Performance Indicators) established at regional level.

• Work with Amex partners HR, Security, Branding and GSM to provide best customer service.

Preferred Qualifications:

• 5 years of experience in the hospitality services field with a preeminent service provider or hotel / hospitality industry or leading global corporation

• Qualified in a hospitality discipline (food and beverage, event management, etc.).

• Strong working knowledge of Excel, Word and PowerPoint.

• Ability to communicate in Spanish is beneficial.

Minimum Qualifications:

• A degree in hospitality related field.

• Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity and project complexity.

• Proactive self-starter, analytical, numerate, tenacious with the ability to work under own initiative as the position has a high level of autonomy.

• Strong work ethic, uncompromising integrity and hands-on approach to business that respects individuals at all levels and does not hesitate to pitch-in and do what is necessary.

• Comprehensive knowledge of relevant regulations, laws and familiarity with food services, environmental and safety codes and systems.

• Experience in people leadership, specifically leading outsourced third-party teams working within a matrix environment preferred.

• Strong relationship management skills and the ability to communicate effectively at all levels and influence others, together with excellent written and spoken English competency.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Real Estate

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 24010069