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AppleCare Demand Planner

Sunnyvale,California,United States

Support and Service

The people here at Apple donʼt just craft products - they build the kind of wonder thatʼs revolutionized entire industries. Itʼs the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a dedicated individual to apply their eye for business, technical skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The worldwide Demand Planner will manage demand forecasting and planning for a part of the AppleCare business. The candidate needs to be confident in working with cross-functional teams and in using analytics to build and improve forecasting method. They will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should be a creative problem solver, who is passionate about building, maintaining, and driving innovative process and methods to deliver outstanding customer service.

Description

We make sound planning decisions and support those decisions with analysis and insights backed up with data. As a team, we complete root cause analyses and develop mitigation plans for any unexpected demand changes. You work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most cost-effective supply chain solutions for AppleCare. You will play a leadership role in the standardization of deliverables; ensuring adherence to commitments.

Minimum Qualifications

• Bachelor of Science degree

• Minimum of 5 years in a service, manufacturing, logistics operations or equivalent.

• Experience in forecasting or planning

• Adept at merging data from a variety of sources to generate conclusions through analysis Expertise in creating reports and analytics dashboards in Tableau

• Programming skills in SQL and Python or R

Key Qualifications

Preferred Qualifications

• MS/MBA in Supply Chain or Operations

• Experience with database technologies like Teradata, Oracle and MySQL preferred

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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