Job Information
CITY OF SUNLAND PARK INFORMATION TECHNOLOGY DIRECTOR-Sunland Park in Sunland Park, New Mexico
PRIMARY PURPOSE: Acting under general direction, manage servers, computers, peripherals, covered network services and user support operations, perform advanced technology support and analysis in the areas of production servers, network services, telecoms systems, public devices, municipality locations, and application support; to include various other unique municipality systems and services.
SUPERVISION AND GUIDELINES: Reports to Deputy City Manager
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: The IT Manager is responsible to analyze end users needs to resolve computer hardware, operating system, software application, server, network, and telecommunication issues via work orders and trouble tracking systems and may also serve as a point of contact for end users. Coordinates, and guides efforts of end users and field staff concerning technical 2 activities. Recommends new practices, processes, systems, and technologies to enhance departmental operation. Plans and organizes initiatives to integrate, upgrade, replace, install, and configure computer hardware, operating systems, software applications, servers, networks, and telecommunications equipment. Installs, configures, analyzes, and tests computer images to develop baseline production images for staff. Downloads, installs, and provides administrative tasks for operating system security patches to protect against malicious attacks and vulnerabilities. Maintains security on operating systems, software applications, and servers. Updates and provides administration anti-virus definitions tasks to protect against virus threats. Administers end user accounts to ensure secure passwords and permissions are applied to files and folders to protect data. Sets up, configures, and tests delivered equipment to ensure proper operation. Develops training manuals and procedures for municipality applications, processes, and forms. Reviews existing applications to execute test cases and reports failure to vendors or developers. Provides technical support to end users at local and remote entity locations. Provides technology application support. Develops software and hardware replacement schedules. Installs, configures, and tests protocols on various operating systems and platforms. Writes login scripts, uses templates, maps network drives, and completes backup and restores data. Designs appropriate test scenarios and analyzes results to identify potential problems. Create, reorganize, and maintain directory structures on servers, and protect and preserve data stored on desktops, laptops, servers, and devices. May develop, and implement emergency plans, including disaster recovery procedures. Maintains a municipality entity software repository. Evaluates municipal training needs and presents technology workshops, drafts and distributes written documentation, and computer related training materials for end users, site coordinators and field technical staff. 3 Other duties assigned.