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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position

The associate shall be responsible for providing support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional and ethical standards. The associate shall also demonstrate accountability for and contribution to program development, quality improvement, problem solving and productivity enhancement in a flexible interdisciplinary fashion.

Essential Job Functions

Transport patients to activities as needed.

Provide patient care support to clinician(s). Report patient response to interventions and condition to clinician(s).

Prepare treatment area before and after each patient’s treatment. Clean therapeutic equipment.

Answering the phone, registering, scheduling, co-pay collections, deposits, medical records and keeping patient files up to date and accurate. Complete insurance verifications and authorizations.

Assist with maintaining The Joint Commission Standards as directed by supervisor.

Maintains confidentiality in working with all patient accounts, insurance and financial information at all times. Complies with HIPPA guidelines to protect patient data privacy.

Quality Management Area: Participate in department quality management activities; Collect quality review data; Participate in survey preparation activities; Participate in department safety committee activities; Contribute to the delivery of cost-effective care.

Professional/Leadership Area: Participate in continuing education/professional development activities; Communicate and demonstrate a professional image/attitude for patients, families, coworkers and others; Adhere to policies and practices of applicable professional organizations and Bon Secours Mercy Health; Contribute to provider relationships and marketing activities.

Team Area: Participate in team meetings; Contribute to development of improved efficiency and productivity of program clinical/administrative functions; Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Preferred Education:

4 year/ Bachelors Degree

Specialty/Major:

Exercise Physiology or Kinesiology

Other Knowledge, Skills and Abilities Required:

Experience in working in a health care setting is desirable.

Other Knowledge, Skills and Abilities Preferred:

Basic computer skills desirable

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com