Experience Inc. Jobs

JOB REQUIREMENTS: Greet customers entering museum Handle transactions at the Admissions Desk, including museum admissions, store sales, and guest interactions. Announce and convey to guest various tour options and times for the tug John Purves, as well as the Jim Kress Maritime Lighthouse Tower. Provide excellent customer service; promote the museum\'s mission and vision in all activities. Regularly communicates with management about visitor experiences including their ideas and concerns. Assist Retail management with preparing merchandise for sale or transport to other Museum store locations. Answer customers\' questions, and provide information on procedures or policies. Assist customers by providing information and resolving their complaints. Compute and record totals of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Process Transactions on computer-based cash register. Issue receipts, refunds, credits, or change due to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans and wiping down counters. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, or vouchers. Stock shelves, and mark prices on items. Perform other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Maintains knowledge and proficiency in the museum\'s Point of Sale computer system Be accountable for cash handling: opening and closing drawers, counting cash, making sure enough change is in the drawer Maintains knowledge of the museum\'s exhibit content and programs and takes accountability for learning relevant content to share with guests Consistently punctual, dependable and prepared for scheduled shifts, meetings, events or programs Ensures accuracy of data entry Ability to work in a fast paced environment while maintaining a friendly and professional attitude Excellent public relations and customer service skills, including customer service concepts and techniques Strong computer skills and a ability to learn Point of Sale computer systems and software Demonstrates resourcefulness, good judgment, and excellent interpersonal and communications skills. Can effectively listen and interpret the needs of the customer and make appropriate recommendations Self-motivated with a strong work ethic Good problem solving skills Ability to work independently and collaboratively Shows sensitivity to diversity including individuals with physical challenges or special needs ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Door County Maritime Museum & Lighthouse Preservation Society 120 North Madison Avenue, Sturgeon Bay, WI 54235 Attn: Megan Dietz E-Mail a Rsum: mdietz@dcmm.org Apply Online: https://dcmm.org/about-our-museums/employment-opportunities/ E-Mail a Work Application: mdietz@dcmm.org