Experience Inc. Jobs

LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS? APPLY TODAY TO LEARN ABOUT OUR ACCOUNT SUPPORT TEAM LEAD ROLE! Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. Customer service professionals-don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with sales operations. Join our team at Applied Maintenance Supplies and Solutions! In partnership with more than 2,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. We are currently seeking an experiencedAccount Support Team Lead to help us to maintain that commitment as we continue to grow. In this position, you will oversee day-to-day account support department while also providing leadership to our team of specialists. This will allow you to showcase not only your administrative and project management skills, but also, you're coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we're looking for, we want to talk with you! Job Responsibilities As anAccount Support Team Lead, you will direct customer service operations and support our customers through many different avenues. This is a multi-aspect role that encompasses both service management and leadership and coaching of our account support professionals. This position reports directly to our Sales Operation Manager. Your specific duties in this role will include: Managing account setup, master data, and change activity for the division Championing the development of leadership competencies that drive individual and team goals Drive customer portal activity, accuracy, and overall implementation Assisting with the outstanding AR/AP for the division to exceed goals and reduce balances on a weekly basis. Troubleshooting account root cause discrepancies and create prevention plans to stop future discrepancies Hiring, training, and developing account support personnel Reviewing and completing monthly reports Ensuring that customer relations are maintained at a high level Utilizing key metrics to evaluate and recommend best practices for operations Managing internal and external relationships Creating a positive, dynamic, and fun work environment POSITION REQUIREMENTS As an Account support Team Lead, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, and interpersonal skills, as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers. Specific qualifications for the role include: 1+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter High school diploma or GED Computer proficiency and the ability to quickly learn our ordering system Strong Microsoft Excel skills ERP / SAP experience, a plus Work for a corporation that believes in developing its people. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. For immediate consideration,Apply Today! Applied Maintenance Supplies & Solutions (Applied MSS) is a leading value-added distributor of C-Class Maintenance, Repair, Operating and Production (MROP) supplies specializing in fasteners; cutting tools & abrasives; pain