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Job Description

Insight Global is seeking a Field Service Technician to join the IT team of one of the largest healthcare systems in Connecticut. This person will be joining a team that supports around 200 sites throughout a territory with responsibilities including on-site support, installation, and maintenance. Utilizing ServiceNow, you will independently travel to clinic sites, troubleshoot technical issues, and produce detailed service reports. A key aspect of this role is building positive relationships with end users and ensuring optimal equipment performance as it will indirectly affect patient care. Projects, Incidents & Moves may require flexibility in availability to stay late or work a weekend as patient care cannot be put on hold.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

At least 3 years of experience with Technical Support in a Windows environment

 Utilizing ServiceNow as a ticketing system or similar

 Great Customer Service personality for deskside support

 Familiarity with Microsoft Imaging

 Able to drive your own vehicle

 Vaccination against COVID-19 and the Flu

 HS Diploma Ability to troubleshoot network switches/connect cables in preparation for the network team to take over

 Experience with EPIC EMR null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.