Experience Inc. Jobs

vax & booster shot is required

Top Skills' Details

1. Good Communication Skills

2. Ability to document

3. Able to learn how to create tickets in Service Now and handle high call volume

Job Description

This healthcare client has found that they have a longer wait time from 7:30AM-12:30PM and want to bring on additional help on a part-time basis during that timeframe. First couple of weeks will be training and then you will be taking calls and creating/resolving tickets on your own. The shift will be a Sun-Thurs. Centralized the Service desk environment. On average a person will take up to 20-40 calls per day and will be responsible to handle a high call volume while maintaining a high level of customer service and high volume of call resolution.

Additional Skills & Qualifications

Customer service is key critical to the success in this role and to meshing well with the this team.

Employee Value Proposition (EVP)

Excellent opportunity with a world class healthcare provider. Great chance to prove yourself and be known by the team for when a longer term project comes into the mix. This client is CT leading health system.

Work Environment

This is a call center environment in a centralized help desk.

Business Drivers/Customer Impact

With recent projects and upgrades they are receiving high call traffic on the help desk. They are also a technology focused organization and see positive attrition from the service desk into other groups/positions. Therefore it is critical they develop a pipeline of talent and bring in strong resources. This will allow them to provide top notch service to any end user with technical difficulties.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.