Oklahoma State UniversityComputer Specialist I - Sr Computer Specialist II in
Job Summary Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The Computer Specialist is responsible for providing coordination of, and technical and operational support, for the Resource One learning platform. They will also coordinate and provide support for FPP/IFSTA's eBook platform, eLibrary, and mobile apps. The Computer Specialist will be expected to coordinate and perform testing and quality assurance of the electronic products as well as assist with content development. This position includes project management duties as well as the responsibility of leading and coordinating the support team and student staff to ensure a high-quality customer experience. Excellent customer service skills, familiarity with multiple devices and platforms and the ability to collaborate across multiple departments is a must. For additional information on this position, please see our job listings at: https://www.ifsta.org/about-us/careers/ ## Position Qualifications Minimum Qualifications: Bachelor’s degree and one year of related experience OR High school and six years related experience with requirement to receive bachelor’s degree within six years of hire. Demonstrated understanding and application of FPP's organizational values: Service, Safety, Quality, Integrity, Excellence, Professionalism, Accuracy, Collaboration, Credibility, Innovativeness, Accountability Highly organized, ability to set and maintain schedules, excellent writing skills, excellent communication skills, strategic thinking, attention to details, planner, ability to delegate, ability to supervise, time management, ability to coach, respectful, confident, know how to take command, know how to make decisions, managerial courage, know how to face problems, ability to influence and guide a group toward a common goal, empathy, action/solution-oriented, productive/results-oriented, continuous learner. Must have excellent phone and email customer service skills. Strong communication and interpersonal skills. Must be able to work effectively as a team member with the ability to lead a team. Must be able to coordinate and delegate multiple tasks. Experience with Windows, Mac, iPad, iPhone, and Android devices. Experience with a Learning Management System. Preferred Qualifications: Bachelor's Degree plus seven years of work related experience in the areas of project management, supervisory duties, electronic product support, Learning Management System (LMS) support, mobile device (iPhone, iPad, Android) support, Educational Technology, and/or PC or Mac support.