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Taxpayer Services Technician or Taxpayer Services Technician, Senior

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Taxpayer Services Technician or Taxpayer Services Technician, Senior

Salary

$20.10 - $27.32 Hourly

Location

Stillwater, MN

Job Type

Part Time

Job Number

24-00163

Department

Property Records and Taxpayer Services Dept

Opening Date

10/07/2024

Closing Date

10/20/2024 11:59 PM Central

• Description

• Benefits

• Questions

JOB SPECIFICS

RESPONSIBILITIES: This position will be working in the Taxpayer Services Division of the Property Records and Taxpayer Services Department at the County Government Center in Stillwater. We are looking for an energetic customer service skilled individual with multi-tasking abilities who works collaboratively with others. Responsibilities include assisting customers with a variety of transactions, including but not limited to, property tax collection and vital records birth, death, and marriage issuance, at our service counter and processing transactions received by mail. Responding to customer inquiries in person, by phone and email. Performing other division duties while multi-tasking to ensure daily responsibilities are completed.

DESIRABLE EXPERIENCE:

• Paid work experience providing excellent customer service in person and/or by phone in a public, government position.

• Paid work experience applying basic accounting skills of verifying amount due; receipting money; balancing your own work transactions and the cashiering sessions of others; and problem solving.

• Paid work experience answering phone calls on an automatic call distribution system while multitasking with daily work

• Paid work experience requiring accurate data entry and proofing skills

• Paid work experience using technology systems and software, including Microsoft Office products.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 20 hours per week within the Monday through Friday, 8:00 a.m. to 4:30 p.m. timeframe. Work schedules (hours and days) and location are subject to change based on department needs. Additional hours may be required during peak work periods.

ANTICIPATED HIRING RATE: $20.10 - $27.32 Hourly

This position may be hired at the Senior Taxpayer Services Technician (https://www.governmentjobs.com/careers/washingtonmn/classspecs/812216?keywords=taxpayer%20&pagetype=classSpecifications) level, depending on qualifications.

JOB SUMMARY

Provides customer service; completes financial and legal document research, preparation and processing; and performs general office duties.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

Technical and professional knowledge:

• Promote a diverse, culturally competent, and respectful workplace;

• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten key pad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment; or

• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division;

• Uses equipment required in the division of employment;

• Responds to both written and oral instructions;

• Gathers and analyzes information skillfully;

• Demonstrates accuracy and thoroughness.

• Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division;

• Working ability to make accurate comparisons of verbal and numerical data;

• Working ability to solve problems.

DUTIES & RESPONSIBILITIES

Provide customer service:

• Respond to customer inquiries for various legal document related processes and services;

• Make referrals to another departments as necessary; and

• Answer phone call inquiries by providing information or directing calls;

Processes documents, applications and forms:

• Review and process legal documents, applications, and forms for accuracy and completeness;

• Research, analyze and verify records, reports, applications and other documents;

• Conduct searches or communicate with representatives other divisions or government agencies.

• Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations; and

• Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.

• Processes, sorts, checks for accuracy, and files department materials, i.e.; forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.

Completes financial transactions:

• Process transactions, collect fees and process overpayments;

• Collects and records a variety of receipts and disbursements for various funds; and

• Compiles data and calculates various financial statistical reports;

General office administration:

• Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections;

• Processes incoming and outgoing mail; and

• Prepares, maintains and files records.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary (sitting and/or standing_) in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Work may require assisted lifting of equipment up to 80 pounds. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, , calculator, telephone, copy ,cash register, microfiche and fax machine, and bar code machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://www.washingtoncountymn.gov/DocumentCenter/View/54298/Employee-Benefits-Summary-PDF?bidId=) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Do you have a high school diploma or GED certificate?

• Yes

• No

  02

  If you have work experience providing customer service over the phone or in person, indicate the average number of transactions per day that you have handled:

• 1-10

• 11-24

• 25-49

• 50 or more per day

• No experience

  03

  Please select which work experience(s) you have applying basic accounting skills:

• Receipting money

• Verifying amount due

• Balancing your own work transactions and the cashiering sessions of others

• Problem solving discrepancies

• None

  04

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  05

  Do you have work experience answering phone calls on an automated call distribution system while multi-tasking with daily work?

• Yes

• No

  06

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  07

  Do you have work experience requiring accurate data entry and proofing skills?

• Yes

• No

  08

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  09

  Do you have work experience using technology systems and software, including Microsoft Office products?

• Yes

• No

  10

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  Required Question

Agency

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

http://www.co.washington.mn.us

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