Experience Inc. Jobs

Date Posted:

2024-08-29

Country:

United States of America

Location:

VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, 20166-6924 USA

Position Role Type:

Onsite

You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for growth. As a prospective employee of Nightwing, you’ll have the chance to contribute to our continued success and shape the future of our cybersecurity, intelligence, and services offerings.

Nightwing seeks a Senior Contractor Support Administrator (CSA) in the Herndon, VA area to support a dynamic Intelligence Community-customer, in a fast-paced environment. The ideal candidate will primarily be responsible for providing office support, to include tracking and scanning documents into a proprietary database system, ensuring metadata is attached and labeled according to client policies and procedures, answering phones, processing and tracking incoming and outgoing mail, managing and updating relevant standard operating procedures, working ad hoc tasks, assignments, and other duties, as needed. The ideal candidate will have strong customer service skills, have excellent writing skills, and be proficient in Microsoft Suite application - MS Word, Excel, and PowerPoint and familiar with Adobe.

The ideal candidate will enjoy working with a small team and comfortable speaking with various customers. The selected candidate will also perform case management taskings, including but not limited, entering information into the customer's proprietary systems, document scanning and indexing, and case tracking. Skills in accuracy and attention to details are a must. Hours of work is specific to maintaining that the office is open from 7am to 4pm, Monday - Friday.

Clearance Requirement: TS/SCI with Polygraph Required Day 1

Mandatory Skills

• Provide mail-processing support for the onsite client registry, Monday through Friday from 7am and 4pm

• Strong customer service skills and comfortable speaking with others. Displays confidence

• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.

• Proficient writing and typing skills

• Proficient in converting documents using Microsoft desktop applications and Adobe PDF

• Ability to think independently, use sound judgement, but know when to ask questions

• Ability to assist with drafting and editing Standard Operating Procedures

• Ability to offer and implement process improvements

• Energetic, motivated, patient, and demonstrates initiative

• Accuracy and attention to detail skills are a must. Can follow step-by-step processes

• Proficient with Outlook (email), comfortable responding to customers via email, converting documents, and using Excel for tracking information

• Requires a minimum of six or more years of experience specific to the mandatory skills. A Bachelor's degree can be substituted for three years of experience

Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives.

When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.

At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

The salary range for this role is 70,000 USD - 142,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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