Job Information
iQuasar, LLC Help Desk Analyst in Sterling, Virginia
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Respond to emails from employees and customers seeking help with software- or computer-related issues
- Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
- Aid the development team in conceptualizing updates and upgrades that will enhance users experience
- Walk customers through the steps to achieve a goal in our software on the phone
- Maintain a high level of courteous customer service at all times